Sr Manager, Financial Services Research and Consulting

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What We'll Bring:

For more than 30 years, TransUnion has been the credit information provider customers trust to deliver accurate and reliable financial data to support growing economies. Today, we provide valuable business intelligence to customers around the globe.
The Senior Manager, Financial Services Research and Consulting is a senior leader and a key contributor to the perception of TransUnion in the marketplace as an authority on lending dynamics. We are looking for a seasoned subject matter expert with mastery of a wide range of consumer lending industry practices, products and functions through the entire customer life cycle. This role drives thought leadership in two ways: first, by managing research initiatives aimed at understanding why consumers behave the way they do with credit, what external forces influence that behavior and what lenders need to know to manage the risks and opportunities associated with that behavior. Second, this role provides critical assistance to the Sales Team in presenting advanced concepts to customers, and in exploring customer challenges across products/business units/functions. This role serves as a consumer lending product, industry and business process expert for the sales force and for our customers. In short, you motivate our customers to see us as a trusted partner instead of a vendor. You will accomplish this through a variety of direct and indirect customer engagement vehicles.

What You'll Bring:

• Advanced degree in economics, business, statistics, finance, banking, or other related field.
• 10 years of experience in increasingly senior roles at multiple financial institutions and/or consulting firms.
• Extensive experience in consumer lending to drive thought leadership initiatives.
• Experience with analyzing and evaluating data and summary statistics to find the underlying insights, and to guide a research project in the most fruitful direction—it is a big plus if you can perform an analysis yourself, with experience manipulating large datasets using SQL, R, or other analytical software.)
• Curiosity to understand why consumers behave the way they do, as well as tenacity—finding the answer to a difficult question is a challenge you enjoy.
• A great sense of the BUSINESS QUESTION—you realize that data must be transformed into business intelligence to be meaningful.
• Senior leadership to drive complex projects with minimal supervision.
• Experience managing a team of contributors in different initiatives and maintaining their enthusiasm, even if they don’t report to you.
• Extensive expertise with the Microsoft Office product suite, particularly Word, Excel and PowerPoint.
• Speaking skills, to address an audience of 4, 40 or 400 people, eloquently and fluently.
• Mentoring skills, to train junior analysts how to think about the consumer lending business and how to tackle complex questions analytically and systematically.
• Ability to discuss concepts at all levels of an organization, from entry-level analyst to CEO. Ability to tailor your conversational approach to the audience—technical where you need to be, and strategic where appropriate, but always aimed at answering the business question.
• Strong customer service orientation skills, recognizing that internal customers are as important as external customers.

Impact You'll Make:

• As an authority on consumer credit, you will drive research and analysis projects around complex market dynamics, including ideation, study design, results analysis and final publication.
• You will evaluate those dynamics and their impact on customer needs and translate those insights into actionable strategies and revenue-generating solution sets.
• You will speak eloquently on behalf of TransUnion to share our insights at both our own conferences and at 3rd-party industry events.
• You will drive our thought leadership more broadly as a TransUnion spokesperson to print, radio and television media outlets.
• You will support our sales teams through consulting as a lending industry expert, helping our clients identify and address emerging challenges and opportunities in the marketplace.
• You will help educate our sales teams on consumer lending concepts, including consumer behavior dynamics, regulatory issues, economic forces, risk and marketing drivers, and more. You will support the development of- and lead efforts to improve sales fluency and sophistication when discussing industry concepts and trends across a range of lending concepts and functions.
• You will represent qualified expertise and immediate credibility on joint sales calls with acceptance as the subject matter expert, quotable resource and as the acknowledged industry consultant. In doing so, you will establish strong customer relationships built on trust, credibility, integrity, mutual respect and a sense of shared purpose.
• You will attend various industry association functions and seminars to maintain your knowledge of industry trends, best practices and competitive product offerings. By staying abreast of industry changes, you will maintain your own expertise in our dynamic industry. You will also educate/inform both internal TransUnion management and our customers regarding the impact of industry dynamics on customers and TransUnion clients.
• Through all these efforts, you will drive the sense of TransUnion as an authority on lending dynamics and a worthwhile, trusted partner to our clients and prospects.
• You do not let obstacles hinder you; rather, you find innovative approaches to resolve, overcome or otherwise avoid those obstacles.
• You have tenacity—finding the answer to a difficult question is a challenge you enjoy.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Manager, Research & Consulting