ServiceNow

Sr. Manager, Enterprise Sales Associates

Posted 2 Days Ago

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Toronto, ON

Hybrid

Junior

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

In this role, the Sr. Manager will lead a team of Enterprise Sales Associates, ensuring they meet sales targets and improve performance through coaching and collaboration. The manager will focus on pipeline management, sales process adherence, and fostering communication. Additionally, responsibilities include onboarding, training, and maintaining alignment with the Digital Sales Leadership team.

Summary Generated by Built In

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This position reports to: Director, ESAs
This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it's the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.
What you get to do in this role:

Motivate, coach, and directly manage a team of quota-carrying Enterprise Sales Associates (ESAs)

Work cross-functionally with the Enterprise Field Reps/Leaders your ESAs support

Hold regular call coaching sessions, pipeline reviews, one-on-ones, and team meetings

Join/co-sell with your team on customer and prospect calls to close deals

Analyze current processes and systems to identify opportunities to improve customer outreach and pipeline management

Set and track key sales targets and supporting metrics for your team, both leading and lagging KPIs

Maintain alignment and collaboration with the Digital Sales Leadership team

Execute new hiring, onboarding, and ongoing training to enable the team to achieve sales quota and ongoing professional development

Meet or exceed Monthly, Quarterly, and Annual sales objectives.

Build an open communication environment for your team

Ensure your Enterprise Sales Associates are following the sales process in order to win new ACV business

Facilitate resources necessary to further the sales cycle, such as Solution Consultants, Solution Sales, Sales Operations, Marketing, etc.

Provide timely and accurate information to management, such as forecasting, territory plans, business objectives, etc.

Utilize and leverage internal technology

Occasional travel for training and/or meetings may be required.

Qualifications
In order to be successful in this role, we need someone who has:

2+ years of work experience as an Inside Sales Manager, or 5+ years in Sales as an individual contributor - software sales experience preferred.

Full understanding of the sales process from lead to close to ongoing account management.

Worked within a large ecosystem and can consistently deliver results.

Strength in growing relationships amongst executives, internally and externally

Experience call coaching to improve rep performance and customer experience.

Comfortable using KPIs to develop coaching plans and sales campaigns.

Ability to manage multiple projects and activities while paying attention to detail.

Excellent verbal and written communication, as well as interpersonal and team management skills.

Positive, motivating, and energetic personality

BA/BS degree

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

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The Company

HQ: Santa Clara, CA

26,000 Employees

Hybrid Workplace

Year Founded: 2004

What We Do

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

Explore your future career with us, visit www.servicenow.com/careers.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible