Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
Job Description:
Education:
- High School diploma or equivalent required
- Bachelor’s degree in relevant field of study required
Work Experiences:
- 8+ years of customer insights and analytics related work experience required, focused on experience leading a team of customer insights professionals
- Experience building an ecosystem of customer insights tools (including Monthly tracker, brand health, DIY research, VOC, etc.)
Skills:
- Ability to tell a cohesive story including recommended next steps based on data from various sources (research, analytics, measurement)
- Strong interpersonal, written, verbal communication and presentation skills, with the ability to interface effectively with individuals at various levels
- Ability to lead and manage our Customer Insights team
- Understand the business needs and proactively solve problems using an unbiased, data-driven approach
- Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
- Self-motivated and able to work independently and within a team setting
- Analytical, with strong problem-solving abilities and creative resolution skills
- Ability to remain organized, pay strict attention to detail, and meet critical deadlines with high volume, fast-paced environment
- Advanced proficiency in Microsoft Excel, including building reports with slicers and macros, Access, and PowerPoint; VBA experience preferred
- Proficiency with cross-tabs and SPSS
Responsibilities:
- Deliver customer insights to internal clients including merchandising, marketing, omnichannel, store ops, real estate and executives.
- Develop and socialize customer insights reports and answer customer insights business questions leveraging our ecosystem
- Provide leadership and vision to responsibly grow and structure customer insights department
- Manage vendor ecosystem
- Manage $2M+ annual budget
- Shape goals/strategies of department; create organizational chart; hire team members
- Collect and assess research priorities from stakeholders on a yearly basis
- Scope and deliver insights to provide perspective and recommendations on opportunities to grow our share with existing customers, retain customers longer and attract new customers
- Manage 2-4 analysts including prioritizing work, overseeing output, presenting detailed findings to requestors and synthesized findings to senior management, developing talent
- Develop a thorough understanding of Academy’s policies, procedures and safety rules
- Duties may change; team members may be required to perform other duties as assigned
Physical Requirements & Attendance:
- Regular attendance required
- Acceptable level of hearing and vision to perform job duties
- Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Full timeEqual Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
Top Skills
What We Do
At Academy Sports + Outdoors, we believe in the power of fun. And we believe in helping our customers have more of it. With a wide assortment of sporting and outdoors gear, Academy offers the best brands under one roof — curated to make the most of every budget. Day in and day out, our 20,000+ Team Members bring a sense of adventure, energy, and passion to work. Understanding our people and the things that matter to them has been at the core of Academy culture for over 80 years. We take pride in creating a workplace that values hard work, commitment, growth, and of course, FUN.
Academy — headquartered in Katy, TX, a suburb of Houston — is one of the nation’s largest sporting goods and outdoor stores. We offer a broad assortment of quality hunting, fishing, and camping equipment and gear, as well as sports and leisure products, footwear, apparel, and much more.
Originally founded in 1938 as a family business in Texas, Academy has grown to a wide network of stores across many states, with $6.8 billion in annual revenue.
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