Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).
Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).
Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.
We’re also proud to have received recognition from the fintech world. Awards we’ve won include:
- 2023 Best Consumer Lending Program by Tearsheet
- 2023 Best Point of Sale Product by Fintech Breakthrough
- 2022 Best Consumer Lending Solution by Finovate
- 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)
But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)
As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.
Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.
This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:
- Put customers first (that’s our M.O.)
- Act fast (leverage our startup environment).
- Lead the way (show and tell).
- Take ownership (everyone is hands-on here).
- Be a good human (no egos, build financial products that do right by people).
Learn more about our values here.
The Role
Wisetack is looking for an operations leader, with experience in fraud, to guide our Risk Operations Team. The manager will stay one step ahead of fraudsters by devising fraud prevention, detection and monitoring strategies. To effectively execute, the manager will work cross-functionally to improve and optimize processes that make our entire organization faster. Moreover, as a people manager this individual will coach and guide a high-performing team eager to grow.
Responsibilities
- Lead a team of credit operations specialists and fraud investigators
- Partner with Risk Analytics to develop, implement, and manage effective fraud prevention and detection strategies
- Collaborate with other internal stakeholders such as Growth, Customer Experience, Compliance, and Product to streamline and enhance current interdepartmental processes
- Delegate responsibilities to enforce and improve procedures, guidelines and training programs
- Create new opportunities for team members to learn and grow their careers
Requirements
- 5+ years of financial fraud investigation experience
- Bachelor's degree is preferred or equivalent professional experience
- Experience creating policy and goals for credit and fraud operations teams to align with
- Expert understanding of Know Your Customer, Know Your Business and Anti-Money Laundering requirements, policies, and laws
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
- Ability to own projects from start to finish, from ideation and brainstorming to implementation and monitoring
- Ability to motivate and lead employees
Bonus points
- Fintech experience
- Experience utilizing SQL for data analysis used in proposing process improvement
Conclusion
The range of base salary for the position is between $120,800-$169,100, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.
Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!
What We Do
At Wisetack, we’re building financially-responsible consumer lending products that help service-based businesses thrive. We offer consumers a way to finance a purchase by paying in monthly installments.
Founded in 2018 by a team of experienced fintech veterans whose prior experience includes PayPal, LinkedIn, Lending Club, Affirm, Amazon, and other leading companies, Wisetack is a well-funded early stage startup with strong early customer traction. We’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures, investors in Airbnb, LinkedIn, Instagram, Dropbox, and many more.
We raised a $45M Series B and 2021 and have grown YoY exceeding our revenue goals! This is a fun stage in any company's lifecycle where we've got the core foundation built and a clear path to success, but you'd still be joining early enough to help shape the future of the company and learn a ton along the way.
Business Insider named us one of the 70 most promising startups changing the world of finance and LendIt Fintech named us the best Emerging Lending Platform in their recent Industry Awards. The external recognition is great, but we're equally -- if not more -- happy with the recognition from our customers. Our current NPS rating is a sky-high 78. We're proud that we're building a product that customers love.
Why Work With Us
We start with our customers. Our NPS (Net Promoter Scores) are sky high & we win industry awards because the entire company is laser-focused on delivering an excellent customer experience.
We're an early stage company and growing fast. Anyone who joins is guaranteed to learn. We like to promote from within so there is a ton of opportunity ahead!
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