Sr. Manager, Business Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, assisting with budget and driving operational performance for the consulting organization. This Sr. Manager, Business Operations role will work on strategic and operational projects that have large impact across the team, with a particular focus on all things related to our Value-in-Kind (VIK) program. When Visa structures long-term partnership agreements with clients (i.e., ‘Deals’), an increasing proportion of the client incentives are structured as a promise of future value-added services, known as ‘Value-in-Kind’ (VIK). This is a key aspect of Visa’s deal strategy – it motivates clients to partner with Visa on programs that help them grow their business, and in turn, helps Visa grow and diversify revenues.

As the Sr. Manager, Business Operations you will help enable the team’s growth by leading a revenue-driven program, analyzing actuals, tracking participation across several delivery teams, maintaining forecasting and actuals, and serving as a strategic partner for the advisory teams and other stakeholders. The role will work closely with account executives, Advisory delivery leads and financial stakeholders.

• Proactively engage with Visa internal teams in regular strategic & planning discussions 
• Leads initiatives and contributes to closing engagement by identifying potential opportunities 
• Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges 
• Collaborate cross-functionally (e.g., marketing services, sales, risk) and across regional teams to execute projects in ways that use the breadth and depth of Visa’s resources 

• Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic mentorship for client priorities across the verticals and segments 
• Ability to reliably manipulate and analyze large data sets (industry and Visa) to identify meanings insights and recommendations for clients 
• Support the build of new scalable solutions, toolkits, standard methodology documents and applications
• Effectively communicate program status, progress, and key milestones to stakeholders

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
•Strong analytical skills, with demonstrated intellectual and analytical difficulty
•Outstanding communication, storytelling and facilitation skills
•Collaborative, diplomatic, and flexible, able to work effectively in matrixed organization.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127,400 to 195,750 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.