Sr ITS Capability Consultant

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Senior Learning and Performance Consultant identifies opportunities and creates learning solutions to drive coworker behavior towards business goals. This requires passion, experience, and innovation in developing and delivering engaging, efficient, and impactful interventions. These strategies are critical in addressing demands of the technology solutions industry and the needs of a highly talented, geographically dispersed, and technically focused workforce
What you will do:
* Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints.
* Ensure that learning objectives are established based on necessary competencies and providing engaging and impactful learning experiences to address skill needs
* Schedule employees for annual and ad hoc training, manage Training Calendar, and attendance in the LMS
* Facilitation: Facilitate training workshops to develop soft skills, professional development and consultative skills of coworkers
* Facilitates core curriculum learning programs using a variety of delivery methods to promote learning transfer
* Facilitates in-person workshops as well as via virtual platforms
* Tracks, records and analyzes feedback surveys for all training conducted
* Reviews facilitator evaluations for continuous self-development and improvement
* Participates in continuous improvement efforts, seeks opportunities to continuously improve learner experiences in creative ways which result in the improvement of desired outcomes
* Works with other trainers and participates in pilot training sessions and train-the-trainers
* Works with stakeholders, proposes and secures agreement to project goals, team member responsibilities, timing and success measures.
* Collaborates with key stakeholders, target audience members, and business partners to understand the business, needs, and opportunities.
* Creates detailed project plans for each program and provides status updates.
* Works with business partners, business stakeholders, and senior management in understanding business goals and to generate buy-in for initiatives / programs
* Develop the process, structures and environment to operationalize programs.
* Design: Provide feedback and recommendations on best learning approach based on audience, content needs and performance objectives
What we expect of you:
* Bachelor's Degree and 5 years of work experience in Learning and Development or Organizational Development/Effectiveness OR 9 years of work experience in Learning and Development or Organizational Development/Effectiveness, with 3 years of experience in virtual and in-person training delivery
* Strong business acumen
* Strong Microsoft PowerPoint and Word skills
* Strong skills with Collaboration tools such as Webex and Microsoft Teams
* Excellent communication skills, written and verbal
* Project management process and skills
* Track record of balancing multiple priorities simultaneously
* Ability to adapt to the changing needs of the business.
* Proven ability designing, developing and implementing new programs to meet business goals
* Ability to deal with ambiguity, problem-solve, and engage stakeholders to achieve success
* Calm under pressure and resilient when faced with change in direction or challenges
* Understanding of the B2B environment Pay range: $ 84,000 - $ 122,400 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.