Sr. Implementation Technician

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewMotorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

Note: This is a remote position with travel (75%+) to support projects.

Responsibilities:

• Act as Lead System Technologist (ST) on large projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. 

• Post-sale implementation of voice and data communications systems. 

• Performs specific system configuration, programming, optimization, testing, and documentation tasks.

• Works with other STs, Tech Support, Product Groups, and/or others in the characterization of system defects during system implementation and, on occasion, during the maintenance phase.

• Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

• Responsibilities include the optimization, support, maintenance, testing and documentation of complex communications systems. 

• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. 

• Provide weekly reports of activities and accomplishments. 

• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

Preferred Skills:

• Total familiarity with the latest technologies and troubleshooting techniques.

• Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.

• Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Able to solve customer problems quickly during stressful situations

• Must have a superior knowledge of one or more of the following; Motorola Conventional, SmartNet, Centracom, and MCC Console systems, Secure Operations, and ASTRO A7.x Digital systems and installation procedures.

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and networking equipment

• Unique combinations of both strong multi-site RF communications systems and computer/networking skills are required. 

• The ideal candidate must demonstrate high-level systems expertise and have a minimum of 6 years of related experience with the following equipment:

  • Motorola Base Stations (STR series, GTR series, Quantar, etc.)

  • Centracom Consoles (Gold Elite, MCC7500, MCC7100)

  • Channel Banks and T1 Circuits

  • Computer IP Networks and Configuration

  • Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional, and Trunked equipment is strongly preferred

• The Candidate must have excellent skills in the use of various communications test equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter

• Ideally the individual should have at least one network certification: Network +, Security + or a related certification

• Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios, and consoles.

• Excellent communications skills and always present a professional image.

Note: This is a remote position with travel (75%+) to support projects.

#LI-AB1

#LI-REMOT

Basic Requirements

• High school diploma or college degree in Engineering, IT, Technology or similar technical discipline AND 8+ years of technical or engineering experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].