Sr. HR Business Partner - Customer Care & Aftersales (CCA)

Description
Work Arrangement:
This role is categorized as hybrid. This means the successful candidate is expected to report to Warren (MI) three times per week, at minimum.
The Role:
In this role, as a Sr. HR Business Partner, you will support the Customer Care & Aftersales Supply Chain and Warehousing, and Strategy & Planning teams. You will partner with the business to shape, deliver and continuously improve HR solutions that drive business outcomes, build technical capabilities, and strengthen employee engagement. A proven ability to lead change, use data to define and drive strategies, and to effectively drive results in a transformative, fast-paced environment will be key enablers to success in this role.
What You'll Do:

• Collaborate with leaders, HR Communities of Expertise, and other key stakeholders to build engagement, increase output, and attract and retain talent, in alignment with the global business strategy.
• Help drive overall HR organizational goals and key results including a strong focus on high performance culture, optimal organizational design, and HR capabilities.
  • Guide, support, and consult business leaders on organizational optimization and HR transformation efforts.
  • Act as a trusted advisor to leaders by providing ongoing coaching and guidance.
  • Create a high touch/personal HR experience for employees and leaders by supporting questions, issues, and overall engagement.
  • Provide insight and expertise on organization design workforce planning, talent management as well as succession planning.
  • Collaborate with functional HR partners to execute processes within GM's global performance & total rewards framework, including compensation planning, performance management, talent assessment, and succession planning.
  • Partner to fill open positions with best-in-class talent by providing support during interviews and offer process in conjunction with Global Talent Acquisition (GTA) team.
  • Support shaping a strong performance management culture by coaching, counselling, and guiding people leaders on performance concerns and supporting conversations with employees.
  • Effectively respond to employee relation issues and partner with the Policy & Investigation Centre of Expertise (COE) to resolve complex employee relations issues and conduct investigations.
  • Coordinate and facilitate effective communication cadences with People Leaders to ensure excellence in executing all HR processes and initiatives.
  • Leverage data analytics to analyze internal and external trends and key metrics. Share insights with business leadership to influence impactful change.
  • Identify training needs for business units and individual leadership coaching needs; partner with leaders to enable robust career development discussions.
  • Facilitate corporate training (including local HR Learning Events, Demystify HRM, Conducting Career Development discussions, etc.)
  • Prioritize, support & invest in practices that create a diverse, equitable and inclusive work environment
  • Develop and maintain effective, collaborative relationships with key stakeholders, including employees, clients, and functional partners.

Additional Description
Qualifications:

• 5+ years of HR experience
• Bachelors degree required
• Proficient in use of HR systems with preferred experience in Workday, Workforce360, and Cognos
• Excellent computer skills, including advanced use of Microsoft Office suite
• Acting with a sense of urgency
• Demonstrated analytical, organizational, and project management aptitude
• Strong interpersonal skills in facilitation, partnership and conflict resolution
• Managerial courage demonstrated through effective, direct, and respectful communication
• Ensure confidentiality of sensitive information is maintained
• Proven ability to work independently, take initiative, and work to plan
• Excellent written and verbal communication skills

Relocation:

• This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging for all employees. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Non-Discrimination and Equal Employment Opportunities (U.S.)
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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
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