Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
The Workday Success Plans (WSP) Team is all about our customers and their post launch journey. We build programs to help them drive business value from their Workday applications. The team delivers a variety of programs and services to our customers, ranging from feature demonstrations to full feature deployments.
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and prioritize giving back to our communities, demonstrating a commitment to corporate social responsibility. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a solid foundation for continued growth and success at Workday.
About the Role
We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating teamwork on effective solutions. Our focus is on helping customers get the most value from their Workday investments through the delivery of a variety of innovative services.
Our team members:
- Confidently and consistently provide excellent customer service
- Engage customers to quickly understand business requirements
- Share their broad experience with industry practices
- Adapt and succeed independently in challenging situations
- Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
- Support multiple customers concurrently on short duration projects
Services that our consultants deliver include:
- Ask-an-Expert Requests (Micro consulting engagements)
- Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
- Functional Review (Tenant Review with Advisory Consulting Services)
- Health Check (Tenant Review with Cross Functional Advisory Consulting Services)
- Expert Assist (Expert guidance for ad hoc customer requests)
- Webinars (Present on key features and configurations)
- Collaboration Crews (Facilitate group customer sharing discussions)
About You
Basic Qualifications
- 5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
- 5+ years of IT implementation experience
Other Qualifications
- Demonstrates a solid grasp of HR related systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features
- Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
- Experience with influencing, interacting and collaborating with senior leaders internally and externally
- Capable of leading and influencing design meetings toward an effective and collaborative outcome
- Ability to deliver and get results within the parameters of a project plan
- Excellent verbal and written communication skills in Japanese and English
- Experience with global implementations is preferred
- Ability to work on multiple engagements simultaneously
- Bachelor’s degree or related experience required
- Ability to travel up to 10%.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Top Skills
What We Do
Workday is a leading provider of enterprise cloud applications for finance, HR, and planning. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
