Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The primary purpose of this particular position is z/OS operating system installation and customization using the IBM ServerPac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects
What you will do:
* Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)
* Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments
* Identifies and resolves performance issues
* Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
* Participates in ongoing development and improvement of installation standards
* Provides team members with technical training and/or mentoring as needed
* Provides primary support for reported problems related to software in assigned area of responsibility and related products
* Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products
* Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
* Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
* Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
* Anticipates, mitigates, identifies, and responds to system performance issues
* Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
* Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management
* Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
* Conducts transaction, performance, and security audits
* Performs routine system backups and restores
* Participates in Disaster Recovery exercises and planning
* Follows change control, incident response, and testing processes
* Communicates and enforces, through system procedures, data storage retention policies
* Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
* Creates scripts to automate common tasks
* Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
* Creates required reports in response to business user needs
* Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use
* Develops reusable assets (templates, tools, etc) for the Managed Services practice
* Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
* Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
* Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
* Works with project managers in the development and implementation of project plans and timelines
* Complies with all time compliance and time entry guidelines
* Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management
What we expect of you:
* Bachelor's degree and at least 5 years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice, to include:
* Experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management), OR
* 9 years IT Engineering experience, including 5 years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice, to include:
* Experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management)
* Demonstrated experience with z/OSMF Configuration Assistant
* Demonstrated experience supporting Parallel Sysplex
* Demonstrated experience configuring debugging and maintaining TCPIP subsystems configuration
* Demonstrated experience configuring, debugging, and maintaining VTAM subsystems configurations
* Demonstrated communication and presentation skills
* Demonstrated ability to execute tasks associated with customers' disaster recovery plans
* Demonstrated skills in the majority of the following
* WLM
* z/OS Assembler language programming
* SYSPLEX Operations
* Coupling Facility Management
* TSO/ISPF
* UNIX Systems Services
* z/OS
* REXX/CLIST
* JCL
* ISV product installations, upgrades and maintenance
* Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
* Demonstrated ability to acquire further technical skills
* Demonstrated verbal and written communication skills
* Demonstrated ability to multitask and prioritize workload
* Demonstrated customer service skills
* Demonstrated ability to investigate problems and utilize problem solving techniques
* Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
* Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
* Demonstrated ability to provide guidance and leadership to less experienced technical team members
* Demonstrated ability to develop strong customer relationships and trust to secure future business
* Demonstrated ability to achieve high levels of customer satisfaction
* Demonstrated experience with File Transfer Protocol (FTP)/Secure File Transfer Protocol (SFTP) IP Connectivity, a plus
* Demonstrated experience with configuration of the JVM on the Mainframe, a plus
* Managed Services experience, a plus Pay range: $104,000.00 - $148,200.00, depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com.
Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
