Sr. Director Software Engineering, RPA

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
ServiceNow's RPA business unit is focused on empowering enterprises with a low-code platform that enables rapid application development and governance at scale. Our low-code governance domain helps ensure security, compliance, and best practices across app development. We are a team of experienced and passionate product managers who drive product vision, define customer needs, and collaborate to deliver innovative solutions.
The RPA Engineering group at ServiceNow is growing rapidly and is looking for a talented and experienced Senior director to join and lead multiple teams of engineers working on RPA which allows our customers to easily low-code or no-code applications. If you are a passionate leader looking for an opportunity to shape the future of developer experiences and drive innovation in a fast-growing organization, this is the role for you. This leader owns the core technology and user experience we use to help our customers build, deploy, and run custom SaaS-based business applications.
This individual will be a high potential technology leader who understands technical and business realities and can articulate both a near-term action plan and a long-term vision and exert positive influence on the rapid achievement of milestones. The Senior Director will have a track record in the delivery of software products with proven experience in building, managing and motivating a strong distributed team of web developers and software engineers responsible for developing and deploying web-scale, SaaS-based solutions according to customer and business requirements.
This role will have visibility at the senior executive levels of ServiceNow and manage key mission critical programs that impact the division and other teams across the company. This leader must be a true cultural evangelist who will advocate for both the division and company's forward-looking transformation. Success is helping to grow this business by building awesome low code consumer grade user experiences that enable regular people to build meaningful apps that route work across the enterprise on the ServiceNow platform.
Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience working on and leading enterprise application software development teams; in particular, experience working on development of software platforms which enable application development (leading multiple teams and 10+ years in a leadership role is a plus)
• Experience in the following technical areas: Java, JavaScript, UI Frameworks/Front-end development (React is a plus), REST services.
• Working experience of software engineering best practices including coding standards, code reviews, build processes and testing.
• Ability to make continuous improvements in the team through small and iterative changes.
• Ability to communicate with and influence senior business executives and to translate between technical and non-technical teams.
• Strong knowledge of engineering design patters, processes, and best practices
• Willingness to work hands-on with the team to troubleshoot customer issues, defects, and architect solutions to features and problems.
• A strong focus on business outcomes and the ability to work cross-functionally to achieve business outcomes.
• Strong verbal and written communication skills and excellent organization and time management skills.
• Ability to manage multiple priorities in fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with high attention to detail
• Bonus Points for:
• Experience leading teams developing on enterprise platforms

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $237,800 - $416,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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