Sr Director, Product Management

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Product Managers work cross-functionally to guide products from conception to launch by connecting the technical and business worlds to the end-user. Continuous discovery will create products that are valuable, usable, and feasible. You will be the voice of your products in industry and customer conversations. To be successful in this role, you should have a deep understanding of customer-centric product practices and expertise in understanding the customer journey, planning, and product development. Our “Customer-First” attitude is at the heart of the company, and therefore the center of our platform and services strategy. 

As a Senior Director, Product Management, you are the consummate team player, adept at managing relationships, collaborating, and influencing across a variety of organizational functions. Your role will be to guide a product team that is charged with our client’s experience with our platforms and portals, building new capabilities, and increasing the satisfaction and market fit of our products.  In addition, you will help develop new ideas based on your contact with clients and prospects. 

You will make decisions with imperfect information, know how to lead without authority, and be comfortable managing chaos, ambiguity and complexity. You must possess a blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality. You will also serve as the internal and external evangelist for Accurate’s product offering, occasionally working to support the sales channel and key clients. 

Responsibilities:

• Work with the VP, Product Management and other senior Accurate leaders to deliver on key client impact, product goals and business results 




Product Discovery and Product Strategy 

• Create and manage a well-defined product strategy that provides clarity, focus, and direction to product development efforts, ensuring that product(s) remain relevant, competitive, and aligned with the company's overall vision and objectives.  
• Continuous product discovery (2-4 customer calls per week) to understand customer needs 
• Review prototypes with customers to validate assumptions made during product discovery 
• Conduct market and competitive analysis to support product development efforts 
• Work side-by-side with business unit personnel to ensure product success and seamless process  
• On occasion travel to client sites, escalation locations and trade shows to directly support our clients, Sales and Marketing initiatives. 




Prioritize Market Needs and Lead Development Effort 

• Define business outcomes through detailed and thoughtful planning, forecasting, and identifying key indicators. Translate data and analytics into actionable business decisions and key strategy. 
• Create user stories from customer needs and solution requirements 
• Work side-by-side with Product’s platform and data teams to develop and test prototypes 
• Oversee functional quality of the work being delivered 




• Customer Testing, Deployment, Field Success 
• Identify and work with customers to beta test new products/features 
• Analyze customer deployments, identify opportunities for product improvement 




Roadmap  

• Conduct appropriate levels of market research, competitive analysis, and business planning to help Accurate’s products and solutions win in the marketplace. 
• Establish, refine, and communicate through the business and to customers a shared understanding of the vision and roadmap planning for your product; ensure the prioritized backlog aligns with the roadmap plan. 
• Establish goals and manage to your product scorecards – communicate progress across internal and external stakeholder groups 
• Develop a deep understanding of the business drivers of your products – profitability, pricing, services mix, sales channels, etc.  Continuously monitor product performance against goals. Collaborate across all major functions to drive success within Engineering & Infrastructure, Operations, Marketing, Sales, and Finance. 




Team 

• Establish key team and individual metrics to drive client engagement, impact and satisfaction 
• Manage and coach a team primarily by providing high-quality feedback on their work and educational opportunities. 

Qualifications/Experience:

• Minimum 10 years of working experience within the Background Screening industry or adjacent industry 
• Bachelor of Science degree in a technical discipline (Engineering or Computer Science) or equivalent experience 
• Deep understanding of the software (and product) development lifecycle and have direct experience managing in an Agile methodology such as Scrum (using tools such as Jira and Confluence) 
• Minimum four years’ experience in a senior product manager role 
• Comfortable in ambiguity, flexible and open to change. 
• Excellent soft skills required. You will be interfacing with all levels of the organization. The ability to communicate ideas concepts with elegance and boardroom posture. 
• If not located in the Orange County, California area, then a commitment for occasional travel 

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.