Sr. Director, Consultant Relations, West

ABOUT THE ROLE:

The Senior Director of Consultant Relations at Rightway is a strategic position focused on cultivating and expanding relationships within the consultant community, including consultants, brokers, and third-party evaluators. This role is critical to driving business growth across Rightway’s PBM, Care Navigation, and Unity products by ensuring that these solutions are top of mind for consultants who influence decision-making within large employers and other key market segments.

The Senior Director will be responsible for managing a portfolio of consultant relationships, working directly in the field to build new connections, strengthen existing partnerships, and drive lead flow that results in increased deal sizes and improved win rates.

WHAT YOU’LL DO:

• Develop and execute a strategic plan to manage and expand a portfolio of consultant relationships within your assigned region, ensuring Rightway’s solutions are top-of-mind. Cultivate trust and credibility by keeping consultants informed of our innovative products and market trends.
• Engage actively in the field by attending meetings, industry events, and conferences, generating a robust pipeline of consultant-driven leads to double top-of-funnel opportunities. Leverage these relationships to gather market insights and inform product development.
• Collaborate with internal teams to align consultant engagement with business objectives. Communicate consultant feedback to refine product offerings and enhance Rightway’s market positioning.
• Monitor performance and adjust strategies using data-driven insights to achieve and exceed annual and quarterly targets, including an increase in funnel conversion rates and improvement in win rates.

WHO YOU ARE:

• Bachelor of Science degree
• 4+ years of experience in consultant relations, business development, or a related role within the healthcare or benefits industry, with a proven track record of managing and growing consultant relationships.
• ability to develop and execute plans that drive growth, with a focus on data-driven decision-making.
• Deep understanding of the healthcare benefits landscape and the consulting community’s influence on purchasing decisions.
• Strong communication skills and the ability to work independently in the field, managing relationships and driving results.

EXTRA CREDIT:

• Masters degree
• Experience in the direct care navigation and/or PBM space

SALARY (BEFORE BONUS POTENTIAL):  $165,000 - $185,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.