Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Operation Support
Job title:
Sr. Director, Business Excellence
Job Description:
- Should have a proven track record in the following:
- Drive transaction quality and continuous improvement teams to achieve business objectives
- Ability to plan projects roadmap for the year considering inputs from cross-functional teams
- Work alongside RPA and Analytics teams on transformation initiatives
- Strong hold on data analysis using Excel, Minitab, R
- Experience in utilizing Speech Analytics to deliver quantifiable, actionable insight to clients and internal stakeholders
- Perform analytical activities to enhance customer experience, improve Net promoter score, and drive operational efficiencies
- Explore industry best practices in data analysis and apply in Operational use
- Design project plans and drive implementation through people management and leadership skills
- Build a culture of thought leadership and critical thinking across Business Excellence & Operations
- Train and mentor teams on thought leadership and strategic skills
- Act as a POC to eliminate roadblocks during the course of project life cycle - Facilitate change management, performance evaluation & facilitating diverse learning
- Conduct workshops for leadership to identify Innovation opportunities & high impact projects
- Participate in RFP requirements
Location:
Quezon City, Bridgetowne ZetaPhilippines
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes.
Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
