Sr. Customer Value Director

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

What You'll Do:

• Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live.  As such, they provide three critical functions:
• Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
• Provide communication to customers regarding Coupa, new product capabilities and other critical information.
• Provide a consistent point of contact for customers and a “concierge” into other needed Coupa functions and resources.
• Specific goals center on the following:
• Customer success
• Customer referenceability
• Customer solution expansion
• Key activities include:
• Participate in customer success metrics workshops
• Develop customer success roadmap
• Conduct scheduled customer check-ins
• Drive periodic business reviews
• Monitor customer performance.
• Manage customer relationships
• Establish role as trusted advisor
• “QB” Coupa internal resources as needed
• Share best practices ideas, product information, and relevant Coupa news.
• Support/drive customer campaigns

What You Will Bring to Coupa:

• Strong P2P or S2C domain expertise
• Strong background in customer / client management.
• Entrepreneurial Attitude
• Negotiation Skills
• Experience with demonstrated success in the following:
• Successfully managed Large enterprise accounts
• Managing client expectations
• Developing and maintaining executive relationships and associated influencing strategies
• Project management including managing disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives
• Strong organizational skills
• Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
• Background in software and SaaS solutions a plus.
• Minimum bachelor’s degree required – master’s degree a plus.
• Candidate should be based out eastern time zone physically

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.