Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
In case you haven’t heard us mention it before... We really love our customers! And we are excited to offer an opportunity to join our dynamic team at BambooHR as a Sr. Customer Success Manager! At BambooHR, we are dedicated to providing an exceptional software experience that helps our clients manage their most valuable resource: their people. As a Sr. Customer Success Manager, you will play a crucial role in ensuring our clients not only achieve their desired outcomes using our platform but also receive unparalleled support and service. Our mission is to set them free to do great work and sometimes they need a helping hand to get there. Cue - our Sr. Customer Success Manager! Our Sr. Customer Success Managers will work with customers who are at different stages in their life-cycle whether that be healthy customers, at-risk customers who have low adoption, or low overall health to identify areas they could drive improvements. We take a great deal of pride in delighting our customers in every opportunity, even when something isn’t going right. So as one of the vital heroes in the customer experience lifecycle, you will partner with businesses to work through obstacles, set and achieve goals, and find potential and value for them as they use BambooHR products.
Now let’s talk about a day in the life of Customer Success. You will:
- Meet with clients to work through concerns and absolutely obsess over their success
- Analyze and recommend ways a customer can improve utilization and increase value from BambooHR features, products, or integrations
- Impact increased MRR through Expansion, integrations, and headcount growth
- Respond to urgent and high-risk customer scenarios, such as escalations, legal/social media-related issues, etc.
- Work cross-functionality to resolve immediate customer concerns and to implement long-term solutions
- R&D efforts to plan for scaling Success in the future, which may include dedicated account management
What You Need to Get the Job Done
- Ability to conduct strong discovery during client interactions
- Be appropriately bold with internal BambooHR interactions and external client interactions
- Seek and action on proactive opportunities to make impacts on client accounts
- Dive deeper into ‘No’s and provide appropriate rebuttals
- Understand and drive individual and team results
- Retention mindset
- Facilitate being a change champion with teammates, customers, and their stakeholders
- Clarity and confidence in written and verbal communication, as well as in presentations
- Strong persuasion and negotiation skills
What Will Make Us REALLY Love You
- You have experience with the BambooHR software
- 3-5 years experience in a Customer Success role
- Proven experience in persuading clients leading to a change in behavior increasing adoption of the software, and retaining clients
- Ability to upsell value of a product, resulting in lead generation
- Experience in successful risk mitigation
- You have a desire to be a lifelong learner and to instill a learning mindset in others.
- Advanced data manipulation in Excel
What You’ll Love About Us
- Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
- Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
- Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
- Health Benefits. Medical with HSA and FSA options, dental, and vision.
- Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
- Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
- Give back. Get paid to give your time to the community: ask us about this!
- Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
- Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
- In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
About Us
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy, click here.
Top Skills
What We Do
Serving more than 34,000 customers and 3 million employees, BambooHR is the leading software provider powering the strategic evolution of HR in small and medium businesses.
BambooHR's cloud-based system is an intuitive, affordable way for growing companies to manage essential employee information in a personalized Human Resources Information System (HRIS). Its software sets HR free to do great work and be more strategic, which helps the entire organization do the same. BambooHR's clients include innovators like SoundCloud, Foursquare, Freshbooks, Stance, Reddit, Magnolia Homes, and others in more than 100 countries and 8 languages worldwide. If you're passionate about doing meaningful work with friendly, talented people, check out the career opportunities at bamboo.com/careers, and apply to join us.
Why Work With Us
We're a product-driven company with an award-winning culture where we all lead, learn, and help each other grow, so we can be better and create more impactful products.
We don’t like to brag, but we really do have some of the brightest minds around! Yet, we remain humble, eager to learn, and focused on making HR easier for our customers.
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