Sr. Consultant, Infrastructure Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

You’ll be joining CIBC’s Managed Desktop – Banking Centre team. You’ll lead complex projects to design strategic solutions aligned to CIBC’s enterprise architecture roadmap. As a Sr. Consultant, Infrastructure Management you’ll support end-to-end project implementation and act as a subject matter expert in both business and technology. You’ll ideate and collaborate with a diverse team to create and build flexible, innovative solutions that deliver a best-in-class client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs.
  • Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.
• Solution Design - Build client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.
  • Work with Service Designers and Architecture teams to provide input into the future state roadmaps and architecture.
• Engineering - Ensure the readiness of managed desktop banking center environment for Windows 10/11 Semi-Annual channel updates.
  • Provide level 3 operational support to resolve technology related incidents.
  •  Apply concepts, best practices, and procedures relative to end user technologies, and take overall responsibility for the health and well-being of the managed desktop banking center environment, including proactive reporting, troubleshooting and resolving end user impacting issues.
• Leading and Mentoring – Support end-to-end project implementation as a subject matter expert and provide guidance to a diverse team of technology and project professionals.
  • Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

Who You Are

• You can demonstrate experience in supporting CIBC's desktop environments and end user technologies.
  • Possess strong technical expertise and subject matter knowledge in Microsoft technologies, including Windows 10/11, Azure Windows Analytics, Azure Desktop Analytics.
  • Proficient in in Active Directory management, including group Policy administration. Highly skilled in scripting with PowerShell and have extensive knowledge of SCCM/Intune.
  • Adept in managing and troubleshooting end-point devices such as desktop computers, laptops, and tablets, as well as peripherals, including swipe devices, cheque scanners, e-signature devices and printers.
  • Deep understanding of CIBC and Managed Desktop Banking Centre environments, along with comprehensive knowledge of CIBC-related processes, standards and change management protocols.
  • Experienced in producing high-quality technical documentation and delivering effective verbal and written communication, including polished presentation skills.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You have a degree/diploma in Computer Science, Business, and/or a related field, and you’ve spent at least 3 years in a BSC role leading projects and designing solutions. It’s an asset if you have experience with Agile methodologies, and Application and/or Architecture Development.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Directory (AD), Agile Methodology, Communication, Endpoint Detection and Response, IT Troubleshooting, Microsoft Endpoint Manager, Microsoft Intune, Microsoft PowerShell, Microsoft Technologies, Operational Technology (OT) Endpoint Protection, Power Shell Scripting, Project Implementations, Solutions Design, Troubleshooting, VMware