Solutions Designer (Speech AI) (Toronto - Hybrid)

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role as a Capco Project Manager.

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced Technology Delivery Lead with exceptional domain expertise who can work directly with our clients on mission-critical projects. 

About the Role

Responsibilities 

• Plan, manage and facilitate the successful execution of program timelines and milestones within various design and technical teams.
• A technology delivery lead to liaise with vendors and stakeholders to manage the delivery of a program within the contact center space
• Works closely with stakeholders to move delivery along and remove any roadblocks, escalate to senior leadership, etc.
• Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes.
• Must be tech savvy and be able to work with both business, tech, architecture, solution design teams
• Actively track all activities and their status; accountable for critical project deadlines and tasks
• Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
• Prepare work schedule and timelines with the customer and the extended team
• Anticipate and mitigate potential issues with project delivery.
• Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
• Maintain up to date documentation and communicate findings to key stakeholders
• Regularly communicate project status and circulate project information to the team
• Obtain final sign-off and ensure customers are fully satisfied with project completion.
• Prepare and ensure seamless handoff of newly implemented customers to the operations team 

Show Us What You’ve Got 

• 5+ years of Solution Design experience
• help support the design and implementation for a speechAI engagement.
• Experience with Google CCAI and/or Google Insights an asset.
• Experience with any speech to text to insights design and implementation
• Previous experience working very closely with technical delivery teams

• Demonstrated experience leading large, complex application development projects 

• Experience with software re-write / re-engineering / re-factoring projects 

• Able to lead deep-dive technical discussions for solutioning 

• Able to provide estimates for duration/effort of design/development activities 

• Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations 

• Excellent people skills 

• Comfortable speaking and presenting to senior stakeholders and clients 

• Ability to think strategically and execute tactically, enabling cross-business teams 

• Ability work in fast pace environment while following best practice and company process 

• Highly driven and passionate about customer satisfaction, product development and technology 

• Excellent oral, listening, and written communication skills 

• Excellent presentation skills 

• Banking experience desirable but not necessary 

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Access to industry-focused talent globally
• Ability to leverage best-in-class innovative products and solutions for complex architecture and large-scale transformation
• Extended global geographic market reach
• Ability to capitalize on our client footprint and deep domain expertise within financial services and energy

For more information about Capco, visit www.Capco.com.

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.