Sr. Community Manager

Job Title

Sr. Community Manager

Job Description Summary

The Sr. Community Manager plays a large role in creating a positive experience of our client and office environment via in-person interactions with various
individuals accessing the space, including prospective clients, employees, guests and vendors who walk through the door. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.
Greets and directs all end users (employees, visitors, contractors) encountered with enthusiasm, professionalism and courtesy. Provides very positive and
professional first impression to visitors. Directs guests and clients to their
requested services and assists with coordination of employee amenities as
appropriate (meeting room, pantry, restroom, dry cleaning pick-up services, mail services, transportation/shuttle services, guest services, etc.) Establishes a strong rapport with clients, vendors and contractors.
Specifically, this individual will be responsible for the day-to-day tasks and
initiatives related to workplace services (event support, potentially assisting
with furniture and room reconfigurations, administrative tasks, training end
users on accessing workplace technologies) and serving as a repository of knowledge for individuals coming on site on how to access and use workplace
services (mail services, catering, parking, etc.).
The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, have the ability to support facilities management and operations professionals in a faced-paced
environment, and be willing and able to roll up their sleeves to provide service
and support when and where needed by our clients and individuals requiring assistance on site. We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

Essential Functions and Responsibilities

• Ensures a smooth and seamless employee and guest experience of

workplace services and amenities by communicating warmly, clearly and

effectively with the employee, guest, employee host, vendors, etc. to meet

the request at hand

• Provides services as assigned (ranging from mail to event to space support

and others) and helps keeps the client workspace and all related areas

neat and orderly with or without the assistance of day porters, janitorial,

or FM support as needed, as appropriate, and as the environment dictates

• Proactively identify needed repairs, maintenance, or updates required in

the workplace

• Is actively visible in their service area and always accessible to the

customer via personal presence, phone, walkie talkie. Provides advance

notice to manager and customer for personal time off.

• Reviews all appropriate documents, manuals and standard operating

procedures to be familiar with details of engaging with guest visitors,

employees and visitors

• Assists with any changes or new information promptly and reliably,

following up with the customer to ensure satisfaction with course of action

• Ensures positive guest/group experience, through personal interaction

and attendance at functions or other interactions throughout the day. Must

be flexible to accommodate irregular and/or extended hours if needed.

• Assists with administrative responsibilities, including supply ordering,

visual inspection of conference rooms, guest space or supply closet or

other responsibilities as required and requested.

• Displays professionalism and a sense of pride in all aspects of his/her

duties and responsibilities

• Understands and adheres to company policies and procedures, following

all safety and security protocols.

• Reviews internal work order system and reports service requests through

building work order system. Communicates to building management as

tenant/landlord liaison

• Coordinates necessary corrective actions by property management

personnel, AV techs, or third party vendors

• Serves as a liaison between client and building vendors

• Event support and potentially assists in the coordination of

events/catering/ad hoc requests

• Maintains client space readiness

• Administrative support and coordination

• Receive complaints, questions, concerns and suggestions from employees

and sharing this feedback with the Hospitality Lead, FM team and client• Helps maintain appropriate records for requested support and services.

• Provides prompt and efficient follow up on any issues/ requests and status

updates and timeline on topics handled or reviewed by other groups

where needed

• Project an approachable and professional image in personal appearance,

manner, and demeanour

Key Competencies

Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

required. Must be able to use laptop, mobile device and wireless technologies.

Comfortable corresponding with executive level clients, and interacting with

individuals at all levels Detail oriented, confident, self-starter with exceptional

organizational skills. Maintain a "can do" mentality with the ability to act with

minimal information. Demonstrate integrity, accountability, self-awareness and

strong work ethic. Ability to work under pressure, while acting in a calm manner.

Showcase exceptional emotional intelligence and empathy. Ideal candidate must

have a positive attitude and be comfortable in providing customer service to a

diverse population. Organization and attention to detail required Must be able to

work in a fast paced, high volume dynamic environment.

Important experience

Minimum of 2 years of related work experience in real estate facilities

management services, travel/hospitality, customer-centric retail environment

and reception with vendor coordination experience with face-to-face customer

and client interaction.

Work Environment

This job operates in a professional office environment. This role routinely usesstandard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to

travel from floor to floor and may be required to travel outside between

buildings in varying outdoor weather conditions. The employee may also be

regularly required to sit or stand for prolonged periods of time; regularly use

hands to operate office machinery including, but not limited to, telephones,

computers, fax, and photocopy machines; regularly required to walk, talk, and

hear.

AAP/EEO Statement

Cushman & Wakefield provides equal employment opportunity to all individuals

regardless of their race, color, creed, religion, gender, age, sexual orientation,

national origin, disability, veteran status, or any other characteristic protected by

state, federal, or local law. Further, the company takes affirmative action to

ensure that applicants are employed and employees are treated during

employment without regard to any of these characteristics. Discrimination of any

type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note : This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination

of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity /

Affirmative Action employer. All qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, national origin,

sexual orientation, gender identity, disability, protected veteran status or any

other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act

(ADAAA), if you have a disability and would like to request an accommodation in

order to apply for a position at Cushman & Wakefield, email

[email protected] or [email protected]. All inquiries not

related to accommodations will go unanswered.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $36.06 - $36.06

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”