ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Commission Analyst is responsible for ensuring contract opportunities are accurate within corporate business applications. This role works in partnership with cross-functional teams to analyze the accuracy of deal value inquiries against what has been stated in business rules and parameters.
Essential Duties and Responsibilities:
- Provides support to cross-functional teams, like payroll and FP&A, with a high attention to detail
- Ensures commission or sales incentive payments have been properly processed
- Responsible for accurately calculating commissions for the sales team based on bookings as well as providing support and answering inquiries related to commission payouts
- This individual will work alongside Finance and Sales Operations to ensure that employee commission plans are properly created, maintained and updated accordingly in the commission system
- Researches, analyzes, and documents findings
- May coach and review the work of other team members
- Helps maintain data integrity and proper deal economics in Salesforce
- Reviews opportunity values across respective company platforms for accuracy and makes the necessary
adjustments - Communicates deal changes to the necessary teams
- Processes commission clawbacks for the Sales team
- Analyzes, identifies, and recommends areas for process improvements to reduce the risk of errors
- Researches and resolves data discrepancies as necessary
- Reports on team data monthly and maintains tight deadlines
- Works to implement process improvement plans while proactively identifying issues
- Acts as SME on commissions or deal value-related inquires
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirements
• Ability to follow and reinforce standard operating procedures
• Strong knowledge of general quote to cash process
• Ability to meet firm deadlines with multiple, ongoing priorities
• Strong communication skills, both verbal and written
• Strong ability to problem solving and think creatively when faced with problems
• Strong organizational and detail-oriented skills
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 1-2 years of relevant experience
• Preferred: Experience with commissions and/or contract processing
• Preferred: Experience with Salesforce
Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required
• May require flexible working hours
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
