Sr. Business Analyst

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.  By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.  The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

We seek a highly motivated Sr. Business Analyst to join our dynamic team and play a pivotal role in bridging the gap between business needs and technical solutions for onboard applications. As the Sr. Business Analyst, you're responsible for understanding, analyzing, and generating business and functional requirements documents and consequently delivering them to production. As the liaison between the business and IT departments, the Senior BA ensures that the scope of work requested to enhance or modify existing application processes is documented, communicated, and validated.
 

Essential Functions

• Maintain and support the architecture of the onboard applications including the Property management System, Crew recruitment system, POS systems, procurement systems, marine applications
• Manage the product releases for all critical applications, such as PMS/POS, according to corporate SDLC.
• Conducts business analysis for new product releases and new projects.
• Analyzes and documents detailed business requirements including data and non-functional requirements.
• Ensure traceability between business and functional requirements.
• Document functional requirements utilizing various techniques including use cases, data flow diagrams, swim lanes diagrams, workflow diagrams, screen mock-ups, etc.
• Validate system design against requirements and create test cases.
• Conduct gap analysis and downstream impact exercises for system changes.
• Serve as a first point of contact for development staff to understand requirements specifically during the implementation/coding phases.
• Develop and maintain a detailed understanding of business processes and applications, customer needs, and priorities. Make suggestions on business process improvements to promote business growth and efficiency.
• Build and maintain relationships with key business, IT stakeholders, team members, vendors, and other departments involved in the projects, and manage expectations.
• Promote a constructive, positive team environment and maintain a spirit of openness, information sharing, inquisitiveness, problem-solving, and support for our common goals.

Competency

• Bachelor’s degree or equivalent work experience required
• 5+ years of experience as a Business Analyst - Proficient with standard business analysis, business process definition, and project management concepts and tools
• Experience in managing and supporting an onboard property management system (PMS) and point of sales system(POS) are a must
• Experience in cruise technology and relative processes preferred
• Possess understanding in the areas of application programming, database, and system design
• Understands Internet, Intranet, and client/server architectures
• Understands how legacy and web-based systems interface with each other
• Excellent interpersonal, written, and verbal communication skills
• Excellent PC skills and proficiency with Microsoft Office software
• Proven problem-solving and strong analytical skills
• Ability to reconcile initiatives with business strategies and goals; competence with common analysis techniques
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast-paced office environment
• Ability to communicate effectively with vendors to identify needs and evaluate alternative business solutions with project management.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.