Sr. Billing Administrator

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

As the Senior E-Billing Administrator, you will be responsible for assisting the E-Billing and Rates Manager and E-Billing team with all on-boarding and client electronic billing platform changes.  In addition to supporting the internal administrative needs of the Billing and Collections teams, this position will also be responsible for coordinating billing requirements for various partners, secretaries, and their clients.  Requirements entail e-billing and billing processes, services, and procedures to ensure accurate and timely entry into the firm’s billing system, while maintaining a high-level of customer service. 
What You’ll Do:
E-Billing Administration
• Assist the E-Billing Manager and E-Billing team with all electronic on-boarding needs to include, client matter setup and mapping, timekeeper entry and mapping, diversity submission as required, and rate updates/maintenance in the various e-billing platforms utilized by the firm clients
• Assist Billing Department team members with troubleshooting e-billing-related issues
• Assist the Billing Department team members with over-flow e-billing invoice submission
Invoice Preparation
• Order, prepare, and distribute pre-bills for assigned billing partners/accounts
• Transmit electronic billing (“e-billing”), assess electronic billing processes and procedures and implement system changes as necessary
• Responsible for recording and maintaining accurate phase, task, and billing codes
• Prepare, produce, and finalize invoices for assigned accounts
• Assist with bill preparation for more sophisticated bills and/or on-demand requirements as available (both manual & electronic)
• Have direct contact with billing partners to resolve billing-related issues
• Responsible for maintenance and follow-up on available unallocated funds
• Reprint posted invoices and provide copies, as necessary
• Produce ad hoc reports as requested
• Assist with billing overflow from other offices, as needed
• Update billing addresses and payer information as needed
Client/Attorney Requirements
• Coordinate special client billing requests with E-Billing Manager
• Coordinate approval and implementation of special rate arrangements in collaboration with the Pricing and Project Management team and the Billing Compliance team
• Respond in a timely manner to Client Accounting emails and help line calls
• Assist with preparing client and/or attorney analyses as needed
• Address revised invoice balances as client issues are surfaced
• Responsible for client audit report preparation
• Maintain client/matter maintenance information in coordination with the Billing Compliance team
• Work collaboratively with collection coordinators on accounts receivable issues
• Interacts with Conflicts Department for new matter openings and record maintenance in coordination with the Billing Compliance team
Who You Are:  
• A minimum of 3-5 years’ experience working in a professional services environment, law firm billing experience preferred.
• Experience with financial/billing software packages and Finance/Accounting organizational operations.  Aderant Expert billing system experience preferred.
• Experience with electronic billing transmission on a variety of e-billing platforms, eBillingHub experience preferred.
• Ability to adhere and apply billing department policies and procedures.
• Communicate with all levels of the firm professionally and tactfully.
• Proven ability to provide a high level of customer service in a fast-paced environment.
• Ability to handle a high-volume of tasks maintaining attention to detail and prioritizing as necessary.
• Proficiency in MS Office; strong knowledge of Excel preferred.

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.
Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: Yes

The target salary range for this position varies by location and is commensurate with relevant experience: Boston $72,900 - $109,400 | Los Angeles $76,600 - $114,900 | New York $76,600 - $114,900 | Philadelphia $68,600 - $102,900 | San Francisco $81,700 - $122,500 | Santa Monica $76,600 - $114,900 | Silicon Valley $81,700 - $122,500 | Washington DC $72,900 - $109,400