Sr. Benefits Analyst

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Why You Should Join the Benefits Team!
We have an incredible team at Klaviyo - collaborative, capable, diverse, fun - and we won't settle for less. We are making a significant investment in People Operations to ensure we're set up for scale.
We're looking for a passionate Senior Benefits Analyst to join our People Operations team. This Senior Benefits Analyst will be a member of a growing team at Klaviyo and therefore will have the opportunity to help shape how we think more strategically about our total rewards program. This position will play a key role in the implementation and administration of global benefits plans across the company.
How You Will Make a Difference...
Primary Function Areas:

• Administration and project management support of all benefits and retirement programs, including vacation, holiday, time off, leave of absence, retirement plans, disability, flexible spending, group health/medical/dental coverage, vendor management, wellness and health education initiatives, life insurance, and more
• Handles Tier 2 benefit inquiries and escalations
• HRIS Administration in support of benefits program and processes such as Open Enrollment

Responsibilities:

• Partner with team members to build and document workflows and procedures for our benefits programs
• Develop and manage benefits communication calendar, including regular newsletters, educational campaigns, events, and Health Fairs (virtual or in person)
• Responsible for benefits communication including updating forms, documents, updating company intranet and writing company-wide communications
• Own database management for Klaviyo's employees, ensuring accurate data entry, integrity and validation
• Project manager for all specialty benefit programs (ie, FSA, Wellness, Perks, etc). Contributes to regular vendor reviews and helps make recommendations on changes
• Manage Workday updates and reporting
• Support benefits and leave of absence inquiries, including disability filing and FMLA procedures
• Leverage and utilize benefits survey data platforms to track market competitiveness and alignment with company goals
• Have a direct relationship with outside consultants/vendors for annual survey submissions, contract renewals and data reporting
• Work cross functionally to collect and report data across departments including Finance, HR, People Operations and Talent Acquisition
• Assist HRIS Analyst with initiating business process and bulk changes in HRIS
• Follows all security protocols for various systems

Who You Are...

• BA degree in a related field
• You have 5+ years experience working with benefits programs, administration, compliance and analysis, previous experience with global benefits is preferred
• Knowledge of various HRIS systems is a plus with a strong preference for Workday
• You have strong analytical skills as you will be required to understand and effectively use data and metrics to dictate processes/workflows. Proficiency in Excel and other data tools is important.
• You enjoy building things and continually strive to do things better than the status quo. You are intellectually curious.
• Excellent verbal and written communication skills, ability to influence and outstanding organizational skills and attention to detail.
• You are able to work cross functionally with different areas of an organization

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$92,000 - $138,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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