Sr Associate Software Application Engineer - Salesforce Platform

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Come be a part of something big.
Workday is embarking on our next growth adventure. As our Business Technology team continues its mission to deliver unparalleled value to our business partners and customers, we are expanding our presence in the Asia-Pacific region with a new Business Technology office in Pune, India. This new office will be an essential development center to propel the growth of our company through transformational programs for Go-To-Market and Enterprise Data Analytics teams. If you want to be a part of building something big that will drive value throughout the entire global organization, then this is the opportunity for you. You will be working on top priority initiatives that span new and existing technologies - all to deliver outstanding results and experiences for our Customers and employees.
About Go-To-Market Team:
The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting edge platforms like SnapLogic for Integrations, Conga/Apttus for CPQ, CLM, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others

About the Role

Our Go-To-Market (GTM) Enterprise Applications team is currently looking for a Sr Associate Software Application Engineer - Salesforce Platform as part of the GTM (Go-To-Market) Platform team that is responsible for the Salesforce implementation at Workday.

As a Sr Associate Software Application Engineer, you will be responsible for providing technical support and maintenance for our Salesforce platform during USA Day Shift (India Night Shift).

Our team enables continuous improvements to the application and supports our Marketing, Sales, Services, Support, Finance and Legal business partners; responsibilities include responding to service requests, incidents and enhancements and driving automation to increase efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the Salesforce.com platform and a proven track record of driving best practices and processes.

Responsibilities:

• Manage the queue and provide first line of instant support to end users for Salesforce and related applications.

• Ability to work independently and manage time effectively during USA Day Shift (India Night Shift).

• Software Application Troubleshooting at Application, Database, Network & Integration layers

• Outstanding technical knowledge and hands on experience in handling Salesforce or Apttus CPQ issues

• Analysis, impact assessment and development across on all Apttus CPQ areas (Apttus CPQ Configuration and Code/Calculation changes, Product & Price list setup, Price Exhibits, X-Author Apps, Apttus CLM agreements).

• Software Application Development (Bug Fixes & Enhancements) on the Salesforce platform using Object Oriented design methodologies and Salesforce technologies- Apex, Visual Force, Apex Triggers, Salesforce Integrations, APIs on

• Salesforce Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.

• Develop monitoring systems for the critical Salesforce Platform Business workflows to prevent issues and resolve

• Incident troubleshooting, resolution and root cause analysis to address the problem permanently

• Quickly identify business risks, inefficiencies, issues and opportunities related to Salesforce application administration.

• Thoroughly follow hand off and escalation process for Business reported issues as needed.

• Interface with end users to understand feature requirements and/or address issues and work collaboratively with our Analyst and Development teams on more complex requests & issues.

• Deliver small enhancements applying appropriate Salesforce technologies (configuration and customization/code development)

• Create and maintain knowledge base, run books, process documentation, maintain standardization and look for ways to continuously improve processes & procedures.

• Perform trend analyses, and develop action plans for improving SLAs and reducing case volume and problems

• Lead and deliver automation ideas to reduce repeated incidents and tasks/service requests.

About You

• BCA, BCS, B.E. BTech or equivalent graduate in Computer Science, Information Technology, or a related field.

• Must be Certified Salesforce Certified Administrator.

• 3+ years of experience with Salesforce platform support and administration.

• Strong understanding of Salesforce architecture, tools, and best practices.

• Proficiency in Salesforce configuration, including workflows, process builder, and reports.

• Experience with Apex, Visualforce, or Lightning components is a plus.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills, both verbal and written.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!