Sr Associate, Marketing (CRM Operations)

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
About The Opportunity
As a Sr. Associate on the CRM Operations team, you'll have the opportunity to bring campaigns to life across multiple CRM channels to build loyalty and trust with our delivery partners, alert them of new programs and product features, and assist in building our lifecycle communications. You will also act as the go-to resource for ad-hoc projects and communications to our network of contracted delivery partners; support campaign development and collaborate cross-functionally with operational and product stakeholders.
This role requires prior experience in CRM campaign management/deployment and segmentation, building in-platform customer journeys and triggered programs, retaining and supporting data hygiene in ESPs and Customer Engagement Platforms (e.g., Braze, Salesforce Marketing Cloud, etc.) for Email and Push (in-app messaging would be an added bonus).
The Impact You Will Make:

• Lead in the implementation of the company's driver marketing strategy, supporting the execution of CRM and retention strategies across email, in-product messaging, push notifications, in-app tutorials/ walkthroughs, and more
• Act as a subject matter expert on Grubhub's driver audience. Consult with product, engineering, and marketing teams to understand new and existing data points to design and launch campaigns from ideation to post-launch monitoring
• Own the team's ad hoc request queue and communicate campaign objectives, timelines, and deliverables for the department and stakeholders
• Create and implement operational processes to improve Driver UX and campaign build efficiency
• Manage and prioritize programming requests, proactively setting expectations and managing up in the case of bandwidth constraints
• Monitor live campaigns, solutioning with stakeholders for optimization and remediation
• Partner to design user flows and message templates which meet marketing and logistical requirements
• Follow industry trends to inform new capabilities and testing opportunities for improved program performance
• Partner with the marketing team on technical and creative QA for all campaign launches to ensure flawless execution and deployments
• Serve as CRM operations subject matter expert to apply platform capabilities to operationally execute Driver strategy

What You Bring to the Table:

• Bachelor's degree required
• 3-5+ years experience in direct CRM operations (email and push)
• Hands-on executional experience in Braze (or similar ESPs and/or Consumer Engagement Platforms e.g., Salesforce Marketing Cloud, Iterable)
• HTML and CSS knowledge and technical capabilities to QA/troubleshoot and collaborate to ensure successful and valuable data integrations across data science, engineering, product, and marketing teams
• Ability to manage multiple initiatives simultaneously, consistently deliver high quality and timely campaigns, and take projects from initial request through to implementation and deployment
• Ownership mindset to proactively identify future opportunities and effectively apply critical thinking to lead solutions day-to-day to deliver a valuable consumer experience
• Familiarity with automation platforms (e.g., enable dynamic creative optimization, personalization)
• Ability to anticipate and understand technical data dependencies
• Strong written and oral communication skills to effectively influence various functional groups and up to executive levels
• Strong self-management / prioritization and influence capabilities
• Strong communication, organization and overall teamplayer
• Strong attention to detail

Got these? Even better:

• Experience with Contentful
• Experience with Asana
• Experience with in-app marketing
• SQL skills
• Familiarity with tech industries or B2C/B2B2C distribution channels

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].