Sr. Analyst - Care Delivery Forecasting & Strategy

Our Care Delivery Planning & Strategy team is seeking a Senior Analyst to support forecasting efforts for our Growth Marketing Channels and Specialty Care service lines at Included Health. The candidate will drive efforts around demand and headcount forecasting based on marketing efforts and new bookings with key stakeholders, providing insights on variance to prior forecasts across clients, service lines and channels and assist in defining the requirements for key data pipelines & reporting. The ideal candidate for this remote role will have demonstrated experience working cross-functionally to solve problems at both strategic & tactical levels and will play a critical role in allowing Included Health to grow at scale. This role is a strong fit for candidates who enjoy applying data-driven solutions to address a range of complex challenges in support of our ambitious mission to raise the standard of healthcare for everyone.

Responsibilities:

• Create and deliver demand and headcount forecasts for multiple marketing channels and service lines at Included Health in service of balancing member experience, financial targets, and client relationships
• Support our product & engineering teams in developing and managing data pipelines and reporting that measure the product line's historical demand performance, variance drivers, and operational metrics of effective service delivery
• Work closely with product line Care & Clinical leaders to understand the nuances of the service lines and how to most effectively meet member needs across Care & Clinical staff
• Be a key partner of our Marketing organization to model the impact of efforts across multiple channels & service lines

Required Qualifications:

• Bachelor's/Master's degree in Business, Statistics, Operations, or other quantitative fields OR 5+ years of total analytics experience
• Experience on financial, analytics, growth marketing & operational teams in fast-paced environments
• Understanding of financial models, marketing attribution, P&Ls, and KPIs as part of planning and execution. Mathematical / statistical knowledge and experience with common data / forecasting software such as Excel, Google Sheets, Looker, and Anaplan
• Ability to analyze and interpret data in ambiguous & dynamic environments and derive insights that support value delivery & value creation for clients and team members
• Collaborative and comfortable working with a wide range of stakeholders
• Strong communication skills to articulate insights and manage challenging conversations
• Passion for the Included Health mission of raising the standard of healthcare for everyone, everywhere.

Preferred Qualifications:

• Prior startup, growth marketing or healthcare experience strongly preferred.

Physical/Cognitive Requirements:

• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $94,070 - $122,290 + equity + benefits

Zone B: $103,477 - $134,519 + equity + benefits

Zone C: $112,884 - $146,748 + equity + benefits

Zone D: $122,291 - $158,977 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.