TransUnion's Job Applicant Privacy Notice
What We'll Bring:
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.
What You'll Bring:
- Bachelor’s degree in Computer Science, Information Technology, or a related field OR equivalent experience.
- 3 – 5 years’ experience in a technical applications support role and/or system administration capacity
- Proficiency troubleshooting and resolving complex technical issues in enterprise applications.
- Experience with application monitoring tools, SQL, and scripting languages (e.g., Python, PowerShell).
- Ability to work under general supervision and actively manage multiple priorities.
- Technical Experience in the following areas:
- Linux / Unix Operating Systems
- Java, Springboot, JBoss
- Splunk
We’d Love to See:
- Credit Industry Experience is a plus
- Cloud Experience (AWS, Azure)
- Familiarity with ITIL processes and best practices
- Microsoft Sharepoint Experience
- Scripting or Programming experience (Bash, Python, Java, C++)
Impact You'll Make:
The Sr Analyst, Technical Ops & Support (5 month contract) is a key role responsible for ensuring the reliability, availability, and performance of critical TransUnion applications. This individual will troubleshoot complex issues, implement solutions, and support system enhancements to meet business needs. The Senior Analyst will collaborate with cross-functional teams, including developers, business analysts, and end-users, to ensure seamless application performance and user satisfaction. The 5 month contract role will primarily focus on assisting with lower environment upgrades to core technologies.
- Under general supervision, respond to requests for technical application assistance from customers and Tier I Support within TransUnion, including: technical application assistance, application errors, application configuration/setup, electronic transactions, systems status and downtime procedures for any of TransUnion products and systems.
- Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed.
- Implement designed solutions for proactive monitoring, alerting and reporting, using available tools and expertise.
- Provide after hours on-call coverage as required.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.
TransUnion's Internal Job Title:
Sr Analyst, Applications Support
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
