Spiff Solution Engineer

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Sales Engineer at Spiff, you’ll play a pivotal role in driving the sales process by combining your technical knowledge with your communication and interpersonal skills. You'll work closely with our Sales team, prospective customers, and existing clients to understand their commission-related challenges and demonstrate how Spiff’s platform can tackle them. Your primary goal will be to ensure that prospects see the true value of our solution and understand its potential impact on their organization.
This role is perfect for someone who thrives in a fast-paced environment, has a passion for SaaS technology, and loves collaborating with both internal teams and customers to drive success.

Key Responsibilities

• Pre-Sales Support: Partner with Account Executives to understand customer requirements and craft tailored solutions that showcase Spiff's capabilities. Prepare and deliver technical presentations, product demonstrations, and customized proof of concepts.
• Technical Expertise: Develop a deep understanding of Spiff's product offerings and the technical aspects of sales commission automation. Serve as a technical advisor and product expert to prospects and customers throughout the sales cycle.
• Solution Design: Work with customers to identify their commission management needs, providing mentorship on best practices and strategies for implementing Spiff within their organizations.
• Collaborative Engagement: Collaborate with Product, Engineering, and Customer Success teams to address customer-specific requirements, feedback, and questions, ensuring the Spiff platform meets or goes above and beyond.
• Problem Solving: Diagnose potential technical challenges and proactively develop solutions to support successful product adoption and onboarding.
• Customer Relationship Building: Establish positive relationships with key collaborators and decision-makers, building trust and ensuring a smooth transition from sales to implementation.
• Continuous Learning: Stay up-to-date with the latest product developments, industry trends, and competitor solutions to provide strategic insights to customers and internal teams.

Required Qualifications

• Experience: Minimum of 3-5 years of experience in a Sales Engineering or similar role, ideally within a SaaS, FinTech, or enterprise software environment. Experience in sales commission, finance, or a related domain is a plus.
• Technical Skills: Strong understanding of SaaS platforms and cloud technologies; proficiency with APIs, CRM systems (Salesforce experience preferred), and data integration tools is desirable.
• Communication Skills: Outstanding verbal and written communication skills, with an ability to simplify sophisticated technical information for various audiences.
• Sales Acumen: Experience working in a sales-driven environment, with a focus on exceeding targets and supporting sophisticated sales cycles.
• Problem-Solving Ability: Proven analytical skills with a solution-oriented approach; capable of quickly identifying technical challenges and proposing effective resolutions.
• Team Player: A collaborative approach with a focus on supporting and driving multi-functional efforts to close deals and deliver client success.

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