Specialist - NCRO & Office of Talent Strategy

Compensation Type: HourlyCompensation: $18.50

The Noncredit Registration Office Specialist provides administrative, clerical, project, and case management support to departments and divisions within the College’s Office of Talent Strategy. Leveraging a range of office, technical, and research skills—tailored to the needs of the position—this role ensures smooth operations, effective customer service, and successful project execution.
Primarily focused on supporting the Non-Credit Registration Office (NCRO), the Specialist also collaborates with other divisions within the Office of Talent Strategy, contributing to the success of workforce development initiatives. Responsibilities are tailored to the specific needs of the assignment, with the flexibility to adapt to evolving staffing and workload priorities as skills and experience grow.
This position plays a vital role in ensuring operational excellence and advancing the College's mission of empowering learners and meeting community workforce needs.

ESSENTIAL JOB FUNCTIONS

Clerical

• Performs administrative, clerical and recordkeeping functions including entering instructor and participant information into appropriate database(s); calculates and posts scores, registers students, retrieves course information and enters data; logs, documents and maintains record of office volume and activity for reporting purposes.
• Provides day-to-day student support services using College systems and established processes/procedures for each functional area including admissions, registration, and student accounts as necessary.
• Supports students by looking up account information, taking and posting payment and ensuring appropriate forms are completed for student files as necessary.
• Maintains confidentiality of student records and other sensitive subject matter per FERPA requirements.

Customer Service

• Providing a full range of support to students and the general public by responding to inquiries and requests for information and assistance in- person, via email or by telephone.
• Assists noncredit students of diverse populations, including limited English speakers and at-risk students, with information, registration and processing payments for course and testing fees as appropriate.
• Interprets complex information, makes evaluative determinations and recommends resources including services, programs, and procedures to students, colleagues, and the public.
• Makes recommendations to the area Supervisor concerning office operations, assigned workload, work scheduling, updates to the relevant procedure manual(s), and other items, as required.

Financial

• Processes payments made by credit card, check, and money order. Completes and assists in making monetary deposits for NCRO.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.  

Minimum Qualifications

• High School Diploma and one (1) year of experience in a detail-focused role.

Additional Information

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Full time

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

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