Specialist, Complex Accounts

Job Description

The Complex Accounts Specialist role is part of the New Accounts team, under Operations, at iA Private Wealth.  Reporting directly to the Manager of New Accounts, this role plays an integral part in supporting account opening, updates and advisor team education by.

Description of Role

• Review and approve non-individual (corporation, trust, partnership, estate) account opening or update documentation.

• Support advisor teams by email or phone with questions regarding documentation for non-individual account types (or any other more complex situations relating to client accounts and documentation).

• Review and assist in answering questions about offshore accounts and whether clients in an offshore jurisdiction may open an account.  This will include making phone calls to the advisor team and receiving calls from the advisor team.

• Manage the Complex Accounts general email box and respond to advisor queries within published SLA’s.  This will include making phone calls to the advisor team and receiving calls from the advisor team.

• Escalate to the Manager of New Accounts as needed if an advisor or client request is urgent.

• Review, analyze and approve Powers of Attorney for use in managing client accounts.

• Provide guidance and education to advisor teams about the proper legal use of a Power of Attorney (example:  helping the advisor understand what the attorney is permitted to do under law).  This will include making phone calls to the advisor team and receiving calls from the advisor team.

• Receive and provide information or statements for any CRA notices (garnishment, bankruptcy, etc.).

• Act upon receipt of advisor code changes (example: address changes, etc.) to ensure that National Bank updates their database to ensure dealer statements are issued with correct advisor contact information.

• Prepare documentation (as needed) to ensure advisor code changes are made accurately and on time with National Bank partners.

• Collaborate with New Accounts and Operations team members to document policies, processes and reference materials related to Complex Accounts.

• Collaborate with Senior Operations Documentation Specialist to update and add content to advisor intranet site (Wealth Link) to assist advisor teams in understanding documentation requirements and policies.

• Participate in adding content to weekly advisor newsletter (as needed).

• Participate in monthly Operations calls, hosted for advisor teams on updates related to Operations.

• Participate actively in a Lean environment, by contributing to daily DMS huddles and lean methodology for streamlining and improving processes.

• Process the FATCA audit every month.

Qualifications

• 2-5 years’ experience in a similar role within an IIROC firm.

• Full understanding of account opening processes and familiarity with account opening documentation.

• Understanding of the following:

  • FINTRAC guidance associated with AML

  • IIROC rules to support opening and documenting of accounts.

  • General understanding on all type of document Registered plan and non-registered plan such as MARGIN, FHSA, RESP, RDSP, etc.….

  • Principles associated with FATCA and CRS and how these are documented.

  • General understanding of Powers of Attorney and the Substitute Decision makers act

  • General understanding of Wills and Trust deeds, as they relate to identifying people with authority

• Experience working at an IIROC dealer is preferred.

• Strong computer software skills (Outlook, Word, Excel, etc.).

• Candidate must be fluent in both French and English.

• Excellent communication skills (both written and verbal).

• Strong emphasis on client service and ensuring the advisor and client experience is a positive one.

• Ability to manage difficult conversations with advisor teams to ensure that firm policies are followed.

• Able to work independently and as part of a team.

• Ability to prioritize work based on importance or deadlines.

• Ability to work effectively from home or the office.

Location(s)Montreal, Quebec

Other Possible Location(s)
CompanyiA Private Wealth Inc.

Posting End Date2025-02-15

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.