JOB DESCRIPTION: Specialist Real Time, Client Solutions
ABOUT FACTSET:
FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.
VALUES THAT DEFINE OUR CULTURE
We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.
Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.
DEPARTMENT BRIEF
Data Solutions Client Services (DSO) is the industry-leading provider of FactSet and third-party content. It focuses on three pillars of Connected Content, Digital Delivery, and Client Workflow Solutions, with a focus on client and provider partnerships. DSO clients seamlessly access organized and connected data that is easily discoverable and delivered via various technologies and formats that meet the needs of our client's workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, API’s and data feeds, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $200M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feeds, Exchange Data Feeds, Digital Solutions, OnDemand/APIs, Cloud Deliveries, Cornerstone and User Defined Feeds, and Benchmark Feeds.
A career with Data Solutions Client Services group is a unique opportunity to gain a breadth of knowledge and experience within the Financial-Technology industry which will lead to further exciting career opportunities. You will be given immediate responsibility working directly with global clients to provide intelligent solutions for their queries and challenges and developing your expertise on DSO range of products and processes. Moving forward, you will be managing implementation projects and key accounts, delivering innovative business solutions to new and existing clients.
PROCESS BRIEF
FactSet Digital Solutions provides digital investment solutions for retail banking, private banking, wealth management, online brokerage, advisory and the media based on flexible technology and comprehensive support and hosting for integrated digital services and applications.
Job Responsibilities:
- Serve as the first point of contact for all CTS digital clients globally.
- Provide intelligent solutions and support to global clients by developing expertise in digital products and solutions.
- Build and maintain strong client relationships, understanding their needs and providing exceptional service.
- Collaborate with stakeholders to align goals and expectations.
- Effectively manage stakeholders, fostering productive relationships and ensuring smooth communication.
- Conduct external and internal training sessions to enhance client understanding and product adoption.
- Collaborate closely with product development to contribute to innovative and market-leading solutions.
- Provide intelligent ground up feedback for workflow improvement.
Job Requirements:
- A relevant Finance and Technology degree or equivalent.
- Proficiency in one or more FinTech technologies, programming, or query languages, and/or a strong technical aptitude and a desire to learn in a dynamic technical landscape.
- Experience and working knowledge of APIs is preferred.
- Understanding of capital market and financial data / financial terminologies
- Prior experience in client-facing roles is preferred.
- Strong numerical, analytical, and problem-solving skills.
- Exceptional written and verbal communication skills.
- Self-driven and motivated, with a desire to learn and work with new technologies.
- Enthusiasm and drive to excel in a technical client-facing role.
- A previous client-facing Financial-Technology experience and/or familiarity with Cloud technologies or SQL would be ideal.
Top Skills
What We Do
FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.
For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year.
As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.
