Specialist - ASPIRE ESOL

Compensation Type: HourlyCompensation: $18.50

The Aspire ESOL Specialist for the Office of Talent Strategy, located at the New Albany Accelerated Training Center, supports the enrollment, administration, and coordination of Basic English classes for prospective students while providing essential support to department administrators. Reporting to the Program Manager of the Aspire ESOL Program, this role plays a key part in interfacing with students and staff to accurately track student data for intake, orientation, and placement testing. Required Aspire PDN and Columbus State Community College training must be completed to effectively manage the needs of students participating in the ESOL program.

ESSENTIAL JOB FUNCTIONS

Customer Service

• This role provides high-quality customer service while fostering a welcoming and supportive environment for students.
• The role also focuses on helping students navigate the center and complete interest forms.
• Key responsibilities include greeting and assisting students as they arrive, ensuring they feel welcomed and supported; helping students navigate the center and directing them to appropriate resources; supporting students in completing interest forms and providing general guidance on available programs; interpreting and responding to student inquiries in-person, by phone, and electronically; offering clear explanations and guidance on State, College, and department requirements and processes; and ensuring a positive and efficient experience for students by addressing their needs promptly.

Data and Reporting

• Uses technology and systems to track and report program results with ongoing data management to document student progress.
• Maintains confidentiality of student records and other sensitive information. Keeps accurate records.
• Completes and maintains required documentation including enrollment material, evaluation, test results, attendance and status reports.

Program Support

• This role provides comprehensive administrative support to enhance student success, departmental programs, and employer relations.
• Responsibilities include assisting with data collection and entry to support the Aspire Coordinator and Program Manager meet monthly deliverables; supporting the ESOL staff by providing enrollment, progress testing, and attendance information; participating in orientations and Aspire ESOL events; and providing general administrative support to ensure smooth operations.

Student Support

• Engages prospective students and assists with Aspire ESOL program questions; attends all required meetings and training, maintains confidentiality of student records in accordance with FERPA guidelines as well as internal regulations and procedures while adapting to changing needs of the College and state requirements..

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.  

Minimum Qualifications

• High School Diploma or Associate Degree.
• One (1) to three (3) years progressively responsible experience working in an office setting.
• Experience working with diverse socioeconomic groups and adult learners.

Preferred Qualifications

• Experience working in an education setting.

Additional Information

• This position is located at the New Albany Accelerated Training Center.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• The incumbent will work evening hours between 3:00 PM – 9:00 PM (Monday–Thursday), with flexible hours assigned or required for Fridays and weekends as needed.

Part time

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

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