SPA Regional Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Responsible for successfully developing, implementing and driving the strategy and lead negotiation team to deliver (Special Partnership Agreement) SPA profit targets for APAC. 

ACCOUNTABILITIES & RESPONSIBILITIES

Accountability 1

People leadership and development 65%

• Performance management of the team and individual and regional targets across key business objectives.

• Assist and coach SPA Specialists in dedicated team and support development of frontline teams  to develop their individual & strategic market action plans for the year. Support team/colleagues market visits and overall high-level negotiations as required.

• Hold regular team meetings to review performance to plans / targets and provide sourcing expertise, knowledge & guidance as required to correct actions and assist with complex issues and provide guidance commercial implications of any ongoing activities.

• Share Regional/ Global information, communications with the team to ensure clarity and transparency of purpose at all times. 

• Provide opportunities for team members to learn and share with each other their wins, losses & market intelligence in order to learn from each other.

• Set and manage succession plans for key positions in the team both internally and externally.

• Hold regular individual 1-2-1 meetings with team members and provide regular, ongoing feedback, coaching and support to guide and assist with the achievement of their plans & targets.

• Optimise budget and deployment to maximise profitable returns from the region.

• Provide support with individual's personal development needs to assist them to grow their skills, abilities, and competencies.

Accountability 2

Strategic Business Development 20%

• Partner closely with Regional Director and Head office SPA team to strategic plan and execute initiative to grow SPA performance.

• Developing a clear plan to drive and effectively implement new strategic partnership programs across all key destinations, demanded products and growth opportunities.

• Launch new HBX products in market and support teams to develop ecosystem value proposition specifically FFE and joint Roiback SPA partnerships.

• Champion the use of the available tools (Mitra, Maxi-rooms, Tableau, Salesforce (SRM), Accelerate) to assist in thinking and acting strategically to drive commercial outcomes.

• Ensure training and support is provided on all soft skills and available business intelligence tools to wider teams.

• Align the work of the team with the work of the local sales teams in line with company integration plans.

• Successfully lead the unification and integrations plans for HBX Group during the coming 12 months.

Accountability 3

Account Management 15%

• Participate and attend industry events; key hotelier events & meetings that require Area leadership representation to raise the status of the HBX brand in the region.

• Manage key chain stake holder relationships with top 20% of hotels driving 85% of our business.

• Hold quarterly supplier market workshops promoting our business and driving supplier engagement across the destination.

• Develop deep internal stakeholder relationship to effectively leverage support of broader organization.

Skills

• Proven ability to lead and mentor a team towards successful outcomes

• 5 years or more in a senior sourcing role within APAC

• Exceptional ability to lead and succeed in high level negotiations

• Experienced leader with proven ability to deliver results in a fast-paced environment

• Proven ability to build high performing, high achieving teams

• Proven ability to build strong internal and external relationships with individuals and partners using an open and consultative approach

• Highly developed communication (both verbal and written) and presentation skills

• Ability to demonstrate & teach others a partnership approach to negotiation and sales

• IT proficiency including good working knowledge of Microsoft Office (with particular focus on manipulating data via Excel pivot)  and Internet technologies

• Solid experience and commercial knowledge of the travel & hospitality industries, key competitors, industry issues and related technology

• Understanding of hotel revenue management and pricing

• Knowledge in dynamic pricing and channel manager connectivity

• Experience in working with 3rd party suppliers

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.