Spa Front Desk Coordinator

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Key Responsibilities
• Greet members with a warm, friendly and sincere welcome upon arrival.
• Check members/guests in and out of their spa treatments.
• Obtain and help maintain member intake forms, consent forms, and other documentation.
• Provide anticipatory service to members, including offering information about club services, activities, and directing/cross-selling members to other areas of the club/property.
• Tour the spa facility with prospects, new members, and establish rapport with members.
• Educate members about products or services that can complement the treatment.
• Answer phones and book appointments. Must send confirmation in a timely manner or communicate when you expect to confirm their booking.
• Actively promote the Wellness Program, treatments, retail, and available promotions.
• Look up past transactions & preferences in Point of Sale Program.
• Revise tickets to include required detailed information.
• Manage daily scheduling and spreadsheets.
• Knowledge of retail products and ability to explain, suggest and sell.
• Unpack, label, display and inventory retail.
• Listens and addresses member requests and responds with appropriate action and provides accurate information.
• Conduct daily front desk/lobby area checklist inspection noting inconsistencies and accuracies, and communicating to the Spa/Salon Manager.
• Diffuse member challenges and communicate issues or complaints through the appropriate channels in a timely manner.
• Assist spa attendants and locker room staff to maintain clean and stocked locker room facilities as needed.
Qualifications
• High School diploma or GED equivalent required. Additional degrees and certifications preferred.
• Prior experience in luxury resorts, spas, or private clubs, preferred.
• Previous Experience with Point of Sales Programs, Jonas and/or TEI experience preferred.
• Must have strong computer, phone and verbal skills.
• Detail oriented with the ability to multi-task and work well alone.
• Outstanding people skills and a warm, friendly personality.
• Knowledge and understanding of all spa services and operations.
Additional Requirements
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

About Us
Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.