SOP-Sales Support

SOP-Sales Support

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

This position will support AMS stakeholders across key operational processes to include maintenance of data in support of Order processing, CPQ  and other elements of the value chain.
 Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits. Implements and configures sales tools, content management and tracking systems. Develops and manages catalog and web-based content, web pages and other online sources for storing and communicating information for sales and partners. Enters, updates and ensures accuracy of data in sales and client and partner relationship management systems generates regular and ad hoc reports for account teams and leadership. Advises on improvements and enhancements for design of sales systems and tools.

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

How you will make your mark:

• Administers, configures, updates and maintains portions of systems for support, including sales tools, catalog management, websites, online content, partner Web portal content, and data management, for a customer segment or business unit

• Reviews information and makes changes and updates to data and configuration of tools, online resources and systems within limited parameters

• Produces and analyzes reports and assessment results to identify trends and issues, perform root-cause analysis for failures and data issues, develop recommendations for resolution and track effectiveness of remedies

• Communicates issues to stakeholders

• implements specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness

• Account creation in EMDM and sync with MDCP. 

• Party data Mgmt in EMDM through SERP/MDG cases in support of OMC. 

• Review and merge of duplicate Party Ids.

• Account management

• Party creation

• Partner hypercare

• Manual Merge

• SFDC Case management

• Escalation management

• Team guidance and support

• Workload balancing

•  Metric narratives

• Process Training

About you:

• Bachelor's degree in Business Management or equivalent

• Typically 2-4 years experience

• Experience administering and maintaining sales tools, systems and online resources

• Ability to apply analytical, statistics and problem solving skills.

• Understanding of business and sales processes and practices

• Strong written and verbal communication skills

• mastery in English and local language

• Ability to effectively communicate plans, proposals, and results and negotiate options

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.