Sommelier

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

QUALIFICATION REQUIREMENTS:

Previous experience overseeing Bar or Lounge operation in the luxury hotel within ability to deliver quality of service. Excellent oral and written English communication skills. Computer skills. Good understanding of Micros and Avero.

JOB FUNCTIONS:

Assistant Department Head position is in charge for all beverage related operation in all area including Banquet. Assist Sommelier/Bartender at F&B outlets and Banquet to support the operation and lead the team by example and for the team’s development  To fully participate in the development and implementation in all beverage-related operations. To plan ahead and take an initiative to organize the bar and beverage trainings To be seen as the “Craftsmanship of Four Seasons” – from a sales & marketing perspective, ensuring all stakeholders are kept up to date with product and sales & marketing initiatives. To establish a documented tactical plan of deliverables for the beverage operation reviewed monthly with Director of Food and Beverage. To research market opportunities and develop strategies to penetrate companies/organizations specific to the Bar and Beverage market. Work closely and directly report to Director of Food & Beverage and Communication. To develop and maintain all communications on/off line in accordance to brand guidelines and in conjunction with Director of Food & Beverage. To ensure a coordinated marketing approach for the hotel beverage operation with Sommelier/Bartender in outlets and Banquet. To entertain potential and existing clients in F&B operations when required or appropriate. To develop credibility by planning and conducting external sales. To keep up-to-date records of account base performance and regularly review and forecast business performance. To research and compile accurate and appropriate local guests’ databases. To coordinate digital media campaigns and adhering to brand guidelines. To effectively promote all elements of the Bar and Beverage Operation. To ensure the correct portrayal of the company image at all times. To adhere to the sales and marketing minimum operating standards. The ability to evaluate, solicit, sell and confirm business as required meeting individual goals and overall budgeted beverage sales and profitability. The ability to report on a monthly basis against plan/goal. The ability to keep supervisors promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken where appropriate. The ability to maintain assigned files in accordance to guidelines outlined in account coverage programs. The ability to participate in department meetings and related industry related organizations to represent the hotel and company.

STANDARD DUTIES:

To ensure you read the hotel’s employee handbook and have an understanding of and adhere on the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position. To report for duty punctually wearing the correct uniform/ attire and name badge.  To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. To provide a friendly, courteous and professional service at all times.  To comply with local legislation as required. To maintain good working relationships with your colleagues and all other departments through working by the Golden Rule. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required. To ensure, as directed by Director of F&B, and following completion of your initial job training. To respond to any changes in the department as dictated by the needs of the industry. Company or hotel. Be a brand ambassador to Four Seasons Hotels and Resorts at all times, both in and out of the hotel. Be a brand representative of Four Seasons Hotels and Resorts if/ when travelling on business. Perform other tasks or projects as assigned by senior hotel management. The ability to maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the hotel or company. The ability to respond properly in any hotel emergency or safety situation.

About Four Seasons Hotel Kyoto

The 180-key Four Seasons Hotel and Hotel Residences Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple.  Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 115 hotels and 42 private residences in major city centers and resort destination in over 48 countries, and with more than 50 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kyoto provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence