About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview:
Are you a technical expert with a passion for driving revenue growth? As a Solutions Sales Director at Diligent, you will be a linchpin in our sales strategy, harnessing your deep knowledge of our products to forge and sustain relationships with both existing and new clients. You will adeptly navigate customer needs, tailoring innovative solutions and addressing complex challenges to secure customer commitment.
In this pivotal role, you will manage both inbound and outbound sales efforts, lead initial prospect and customer meetings, and oversee pipeline management and accurate forecasting through to deal completion. As a trusted advisor, you will collaborate closely with the Accounts team, providing technical expertise during co-selling opportunities. Your role also involves coaching and mentoring Sales colleagues to deepen their understanding of Diligent’s products and enhance their professional skills.
Key Responsibilities:
- Technical Expertise: Demonstrate an in-depth understanding of Diligent’s products and solutions, and leverage this knowledge to address complex customer issues with sound judgment and analytical thinking.
- Solution Selling: Adopt a consultative sales approach, understanding customer needs and developing solutions through the Diligent One Platform lens.
- Customer Satisfaction: Ensure high levels of prospect satisfaction through proactive outreach, insightful follow-ups, and by driving new opportunities.
- Collaboration: Work alongside the Sales team to create strategic account plans, proposals, presentations, and other sales materials that highlight the technical capabilities and advantages of our product solutions.
- Coaching and Development: Mentor and support the Sales team by enhancing their technical knowledge, understanding of business value, and professional skills through curated learning forums.
- Sales Tools: Utilize sales tools to prospect new leads, schedule meetings, increase win rates, and generate bookings effectively.
- CRM Management: Maintain accurate CRM records, forecast, and report on projected bookings and closed deals regularly.
- Market Insights: Use external insights of the competitor landscape and industry direction to inform the creation of strategic account plans.
Required Experience/Skills:
- Proven Success: Extensive track record of success in account management and achieving revenue targets within the entity management industry.
- Complex Sales Navigation: Proven ability to manage complex sales cycles and large deal negotiations with strategic clients.
- Relationship Building: Ability to build and maintain relationships with diverse stakeholders across different organisational levels.
- Continuous Learning: Commitment to continuous learning, including developing expertise in internal products, industry trends, and the customer landscape.
- Communication Skills: Strong communication, presentation, and influencing skills.
- Curiosity and Empathy: High level of curiosity and empathy to understand potential customer contexts, issues, and pain points through effective questioning and listening.
- Drive and Adaptability: Self-motivated, results-driven, and able to thrive in a fast-paced and dynamic environment.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Top Skills
What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line.
Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
