Who We Are:
Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly!
About the role:
Are you a leader who excels at navigating the intricate balance between technical complexity and outstanding customer experiences? Are you motivated by the challenge of managing high-impact projects while mentoring a team to deliver excellence? If this resonates with you, we’re excited to meet you.
As a Solutions Manager, you’ll oversee a dynamic team responsible for delivering seamless integrations with top-tier brands. This role combines technical expertise with strategic leadership, enabling you to drive efficiency, innovation, and customer satisfaction across all projects.
What you’ll do:
- Lead from the front: Lead technical integrations as a player/coach, ensuring your team follows your lead in turning complex challenges into elegant, actionable solutions that align with client goals.
- Strategic Oversight: Manage multiple high-profile projects simultaneously, balancing tight timelines, competing priorities, and customer expectations with finesse.
- Process Optimization: Identify and implement improvements to existing systems, ensuring scalability and efficiency without compromising quality.
- Stakeholder Engagement: Act as the primary point of contact for high-value clients, fostering trust through clear communication, proactive problem-solving, and a customer-first mindset.
- Team Development: Mentor and empower your team, providing guidance on technical and interpersonal skills to drive their professional growth.
- Technical Expertise: Collaborate with developers and technical teams, leveraging your expertise in APIs, webhooks, SQL, HTML/CSS, Javascript, and other relevant technologies to troubleshoot and guide solutions.
- Quality Assurance: Maintain the highest standards of work, ensuring that all projects meet or exceed both internal and client expectations.
About you:
- Technical Leader: You’re passionate about understanding complex systems, diving into the details, and guiding others in mastering them.
- Customer-Centric: You have a sixth sense for anticipating customer needs and excel at turning feedback into actionable results.
- Strategic Thinker: You can see the big picture while maintaining laser focus on the details that matter most.
- Effective Communicator: You translate technical concepts into clear, relatable insights for diverse audiences.
- Adaptable and Agile: You thrive in fast-paced, startup environments, crafting solutions in the face of ambiguity.
- Technically Proficient: You have extensive experience working directly with developers, understanding logs, source code, and database queries.
Experience:
- 2+ years of experience managing technical teams focused on API integrations for SaaS or eCommerce platforms.
- 4+ years of direct experience in a Solutions role using APIs, SDKs, webhooks, SQL, JavaScript, HTML/CSS, XML, JSON
- Proven track record of leading teams to deliver high-quality projects
Skills:
- Exceptional organization and attention to detail.
- Strong technical writing and documentation capabilities.
- Familiarity with eCommerce platforms and payment gateway technologies is a plus.
If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We encourage you to apply if you think this is a role that would make you excited to come into work every day.
About Ordergroove:
Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.
Ordergroove’s powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year over year new business growth, and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards.
Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.
With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.
At Ordergroove, we focus on flexibility and empowering our team to make the right choices for themselves. We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day!
At Ordergroove, we want to hire, develop and retain the best talent, making Ordergroove a top destination to grow your career.
The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment. It is also a way to share what we think is a reasonable, equitable and competitive compensation structure for the roles on our team.
The total compensation range for this role is between $140,000 and $175,000 depending on experience.
Top Skills
What We Do
We’re a passionate team building the technology to power the future of commerce. Our B2B SaaS platform helps the world’s fastest-growing brands and retailers, including L’Oreal, IL MAKIAGE, La Colombe Coffee, and Petsmart, remove friction from their customer experience with subscriptions experiences -- shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships.
Why Work With Us
At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO, a work-from-anywhere policy, and an annual personal development budget that you use for what matters to you. Come join our amazing team while we enable the fastest growing segment of commerce!
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