Solutions Lead Engineer

Job Summary: 

At Included Health, our mission is to deliver top-tier, integrated virtual care and navigation solutions to improve healthcare access for everyone. Reporting to the Manager, Solutions Engineering, the Solutions Engineering team plays a critical role in translating client needs into impactful technical solutions.

If you excel in a collaborative collaborative environment and are passionate about delivering high-quality, solutions, we'd love to hear from you!

Responsibilities:

• Partner with Client Launch Managers to launch Included Health Services for large and strategic customer accounts.
• Partner with the engineering teams on new customization requests and optimization opportunities.
• Oversee the solution as the liaison between the customer and engineering.
• Guide communication between the customer and engineering to support existing accounts.
• Root-case issues and provide thoughtful solutions.
• Represent Included Health as the technical contact on calls with our customers and their partners.
• Encourage and mentor the technical growth of your teammates

Qualifications and Requirements:

• 5+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
• Strong technical capabilities, including proficiency in SQL.
• Experience identifying opportunities for better operational processes and business opportunities, to create impactful solutions.
• Established pattern of success when working remotely.
• B.S. or equivalent degree or experience

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

Pay:

The United States new hire base salary target ranges for this full-time position are:

Zone A: $94,070-$122,290 + equity + benefits

Zone B: $ $108,181-$140,634 + equity + benefits

Zone C: $ $117,588-$152,863 + equity + benefits

Zone D: $ $122,291 - $158,977 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: 

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work 

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.