Solutions Executive

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

About Us

Our teams are putting the world’s retailers online using the cloud, robotics, AI, ML and leading edge hardware solutions.

We provide services to partner clients globally via our innovative advanced robotics and software technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

This position sits within Ocado Solutions. At Ocado Solutions, we are responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. Since 2017, we have signed agreements to provide our unique e-commerce solutions to a number of the world's leading grocers, including Groupe Casino (France), Sobeys (Canada), ICA (Sweden), Kroger (USA), Coles (Australia), AEON (Japan), Auchan Poland (Poland), all joining our UK partner Morrisons and the Ocado/M&S joint venture. We continue to invest significantly in our technology and people in order to deliver to current clients and to forge new exciting partnerships!

About the role 

A Solutions Executive is responsible for successfully delivering OSP to their Partner(s) as well as representing the Partner(s) and their priorities within Ocado. They ensure that their Partner’s business problem, their requirements and the value and business case of such requirements are fully understood and adequately represented and considered as part of our software development roadmap. They communicate the OSP roadmap to their Partner(s), closely monitor feature delivery progress and engage with their Partner(s) on key roadmap related topics including feature discovery. Their understanding of the OSP platform will help them respond to and resolve their Partner’s queries and requests for solutions development. Solutions Managers liaise closely with the Partner(s) and the wider Ocado Technology Solutions organisation to support the delivery and successful implementation of our Ocado Smart Platform (OSP) to their Partner(s) to support their growth strategies. 

As a Solutions Executive (Solutions Manager Level 1 / SM1), you will work alongside one or more Solutions Managers to support them across their responsibilities, which will provide great insight into the role of a Solutions Manager (SM2-4), providing great learning and development opportunities while directly contributing to the accounts’ initiatives and the success of the Partners.

The role offers varied opportunities to both support - and often lead - on the BAU tasks and responsibilities of an SM, including the management of OSP Connect tickets and Partner queries or the management of new Partner requests, and to take on projects/initiatives on a Partner account.

What you will be doing

• The Solutions Executive provides support to the Solutions Management team in helping our Partners win through close management of the Partner Roadmap and New Requests.
• Support the Ocado Solutions Management team following up on feature development throughout the feature lifecycle, facilitating required conversations with Technology - both internally and with the Partner - and ensuring questions from Partners are answered in a timely and accurate manner. 
• Work closely with the wider Partner/Account Teams to develop and maintain a positive Partner relationship and to ensure consistent and aligned messaging.
• Support Solutions Manager(s) by organising and facilitating internal and Partner facing meetings, including Deep Dives and reviews of Discovery Outputs as well as tracking and communicating feature developments and updates. 
• Ensure knowledgeable understanding of the OSP Platform and all relevant Partner Roadmap elements.
• Own specific projects for various Partners on behalf of the Solutions Managers or the Head of Central Solutions Management.

We’d love to talk to you if you have...

• BA/BS degree or equivalent practical experience
• Fluent in French or Spanish
• Ideally experience working cross-functionally and across regions, both internally and externally, to drive partnerships or projects
• Ideally experience in managing strategic partnerships or client relationships
• Interest in, and ability to understand in some detail, technical complex subjects and technologies
• Ability to understand online grocery retail end-to-end processes and related business problems that OSP and Partner are trying to solve
• Strong problem solving and analytical skills, attention to detail is essential
• Great people skills with the ability to work in a fast paced, flexible way
• Excellent communicator, able to distil complex messages, strong presentation skills
• Enjoys to be client facing as well as working with the Technology teams
• Ability to work both individually and as part of a team

What we offer you...

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

• 30 days ‘working from anywhere in the world’ policy 
• Wellbeing support through dedicated apps and an Employee Assistance Programme 
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 
• 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices 
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!