Join Vonage and help us innovate cloud communications for businesses worldwide!
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters:
As a Solutions Engineer, you’ll be a critical partner to our API sales team—guiding customers through the pre-sales journey and shaping technical solutions that solve real business problems. Working alongside account managers, product teams, and customers, you’ll uncover needs, deliver impactful presentations, and ensure a seamless handover into post-sales success.
You’ll bring our API offerings to life through tailored demos, clear technical communication, and thoughtful problem-solving. As a key technical voice in the sales process, you’ll confidently address objections and highlight the real value our solutions can deliver.
Given our API approach, a strong understanding of software development is essential—you should be comfortable engaging with developers and jumping in to support technical discussions as needed.
This role requires someone who is willing to travel within the region to meet customers, run workshops, and build strong in-person relationships.
Your key responsibilities:
- Create accurate and timely solution designs to support customer sales quotes
- Join sales calls to provide technical insight and help drive opportunities
- Lead technical discovery sessions to clearly identify customer needs
- Deliver tailored, business-focused product demos—both in-person and online
- Develop compelling proposals by reviewing RFPs, quotes, and customer documents
- Support cross-functional teams (Product, Marketing, Sales Training) with technical expertise
- Stay current on industry trends and competitors to add value in every customer interaction
- Present product and technical content clearly to both technical and non-technical audiences
What you'll bring
Required:
- 5+ years working in a similar Pre-Sales role, either within CPaaS, SaaS or Hardware
- Proven ability to build and maintain strong relationships with sales teams, partners, vendors, and customers
- Excellent communication and public speaking skills - native level of fluency in Japanese, and ability to communicate in English with the rest of the organization are a must
- Deep understanding of the sales process and solution selling
- Strong problem-solving and analytical abilities
- Highly organized with strong time management and minimal need for supervision
- Willingness to travel throughout the sales region
Experience we consider a plus:
- Experience with APIs or software development (even at hobby level)
- Knowledge of telecom regulations in the local market
- Industry certifications in Data Networking, SIP, or UCaaS, and technical knowledge of UCaaS/PBX and contact center solutions
How you’ll benefit:
- Annual allowance to cover Private Medical Insurance costs
- Life Insurance & Income Protection Cover
- Discretionary Time Off Vacation policy
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-DHC1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Top Skills
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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