Solutions Engineer

At Conduit, we believe in a world where anyone can frictionlessly send and receive any asset at any time. Our first step in building towards that vision is enabling cross-border transactions that are drastically faster, cheaper and simpler. As we scale the business, we are looking for a Solutions Engineer to join us through this next phase of growth.

Our company is globally distributed, offering the opportunity to collaborate with co-workers across the world. This role requires the availability to work and attend meetings during Eastern Time zone (North America) business hours.

Position Overview

We’re seeking a driven and ambitious Solutions Engineer who isn’t just looking for a job but wants to make a lasting impact at the intersection of fintech, payments, and cutting-edge technology. If you thrive in fast-paced environments, love tackling complex technical challenges, and are passionate about helping businesses seamlessly integrate APIs, this role is for you.

This isn’t your typical Solutions Engineer position—it’s an opportunity to be a key player in onboarding clients, optimizing the developer experience, and shaping how businesses interact with our platform. You’ll work at the intersection of sales, engineering, and product, leading integrations that enable global businesses to move money faster, cheaper, and more transparently than ever before.

Key Responsibilities

• Guide clients through seamless API integrations, ensuring they get from kickoff to production smoothly.
• Troubleshoot technical issues, write sample code when needed, and act as the technical point of contact for key clients
• Roll up your sleeves and do whatever it takes to get clients live—whether it’s debugging API requests, refining documentation, or working through edge cases with engineering.
• Take full ownership of the client integration journey, ensuring blockers are resolved quickly and efficiently.
• Partner with sales to support pre-sales discussions, answering technical questions and helping prospects evaluate integration feasibility.
• Work closely with engineering to escalate complex issues, improve API reliability, and advocate for developer-friendly enhancements.
• Collaborate with product to refine API documentation, streamline onboarding flows, and ensure the developer experience is best-in-class.
• Provide feedback to enhance API usability based on real-world client experiences.
• Help create guides, tutorials, and best practices to improve integration speed and reduce friction.
• Stay on top of industry trends, developer needs, and fintech advancements to help shape our API roadmap.
• Zoom out to understand how integrations drive business impact while obsessing over technical details that make the developer experience delightful.
• Balance short-term client needs with a long-term vision for scaling our API ecosystem.
• Adapt to changing client needs, shifting priorities, and evolving business requirements.
• Take a proactive approach to problem-solving, ensuring integrations are smooth, scalable, and future-proof.

About you

• You can see the big picture but aren’t afraid to dig into the weeds to ensure smooth integrations.
• You know how to align technical solutions with business objectives.
• You thrive in fast-paced, high-growth environments and embrace challenges as opportunities.
• You stay focused and motivated even when dealing with complex client requirements or ambiguous problems.
• You don’t wait for instructions—you proactively identify integration challenges, propose solutions, and drive results.
• You take full responsibility for client success.
• You love APIs, developer tools, and the art of great documentation.
• You understand how to simplify technical complexities for clients, ensuring integrations are frictionless.
• You work well across sales, product, and engineering teams to get things done.
• You focus on what’s best for the client and company, not just personal wins.
• You move fast and get things done, balancing technical accuracy with speed.
• You have a track record of delivering high-quality technical solutions at scale.

Qualifications

• 2+ years in a Solutions Engineering, Developer Relations, or API Integration role.
• Strong technical background with experience in REST APIs, webhooks, and authentication protocols (OAuth, API keys, etc.).
• Basic coding proficiency in Python, JavaScript, or similar (you don’t need to be an engineer, but you should be comfortable debugging and writing sample code).
• Experience working in fintech, payments, or financial infrastructure is a big plus.
• Strong communication skills—you can explain technical concepts to engineers and non-technical stakeholders alike.
• Prior experience working with sales, product, and engineering teams to support client integrations.

Conduit is proud to be an equal opportunity employer. We are committed to building a team that is energized by diversity, and we do not discriminated based on race, religion, color, sex, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, sexual orientation, veteran or military status, or any other legally protected characteristics. Conduit is also committed to providing accommodations for candidates with disabilities who need assistance during the recruitment process. If you have a need that requires accommodations, please let us know at [email protected]