Solutions Engineer

Who we seek:

We are looking for a skilled Solutions Engineer with programming knowledge looking to join a fast-paced, and high-energy solutions engineering team and work on resolving customer issues, designing large complex deployments, improving the products, and training other tiers. Successful candidates must be detail-oriented and organized and have excellent organizational and communication skills. They will need to be able to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution.

What you’ll do:

• Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves.
• Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
• Play a key role in feature design activities and understanding features in depth.
• Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
• Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products.
• Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.

What you’ll bring:

• 3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
• Strong troubleshooting skills and methodological approach.
• Previous experience with customers (working directly and on-site visits).
• Excellent communication (written and oral) and teamwork skills.
• Demonstrated experience in writing code projects with Python and Java – major advantage
• Experience working with various data bases and with MongoDB – an advantage
• Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
• Experience with Kubernetes and other container orchestration technologies – an advantage
• Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
• Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
• IT experience (large organizations – advantage).

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements - for parents, for remote workdays, etc.
• Office perks: dog-friendly environment, fully stocked fridge, gym, and exercise classes, weekly Happy Hours, free parking, evening meals
• Knowledge training & Career development tracks

Our Values: 

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

#LI-Hybrid

#LI-SF1