Solutions Engineer

Who We Are

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.

Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

About Fuel iX

Fuel iX is a new Generative AI platform built in partnership with TELUS Corporation and TELUS International. It leverages open source and proprietary technologies to service enterprise-grade Generative AI use cases. Fuel iX includes a developer platform that enables the selection of over 100 LLMs through a single API. Several SaaS applications for customer and employee experience have been built on the platform. The role of the Solutions Engineer will be to demonstrate the capabilities of Fuel iX from product demos to POCs and trials that nurture prospects into customers.

Location

The Solutions Engineer is an integral part of our Fuel iX team at WillowTree. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our US offices OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected. 

Responsibilities

• Conduct product demonstrations to showcase the features and capabilities of our products/services to potential clients.
• Configure trial accounts to meet the specific needs of prospects, ensuring a smooth and successful evaluation period.
• Collaborate with the Sales team to understand customer requirements and provide technical solutions that align with their needs.
• Act as a trusted advisor to prospects, offering guidance and insights throughout the sales cycle to nurture relationships.
• Stay up-to-date with industry trends, competitor products, and emerging technologies to effectively position our offerings.
• Provide post-sales support by addressing technical queries, resolving issues, and ensuring customer satisfaction.
• Collaborate with cross-functional teams, including Product Management and Engineering, to communicate customer feedback and contribute to product enhancements.

Qualifications

• Proven experience in a similar role, preferably within the software/technology industry.
• Experience with Generative AI and predictive AI products.
• Strong technical aptitude with the ability to understand complex systems and articulate their value to non-technical audiences.
• Familiarity with broader back-end architectures (cloud services from AWS, Azure, or GCP). 
• Proficiency in configuring and troubleshooting software applications.
• Excellent presentation and communication skills, both verbal and written (including VP and C-level presentations).
• Ability to build rapport and establish strong relationships with prospects and customers.
• Exceptional problem-solving skills and the ability to think on your feet.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Willingness to travel occasionally for client meetings and industry events.
• AWS, Azure, or GCP certification preferred.

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.