Solutions Engineer I

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. 

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. 

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. 

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

Alation is looking for a Solutions Engineer I.  Alation’s Solutions Engineer I will engage with our Account Executives to help ensure an excellent experience for our customers while developing the skills to eventually become the primary technical resource aligned to Alation’s field account teams. The Solutions Engineer I is responsible for ensuring customer challenges and issues are proactively addressed to drive business value attainment across the Alation customer base.

This specific role will have a 50/50 split of LATAM clients and US clients, therefore, requiring you to be fluent in Spanish.

What you'll do:

• Ensure customer issues (support cases, enhancement requests, feature enablement, and/or guidance) are proactively monitored and resolved as efficiently as possible while keeping all stakeholders (customer, account team, product, and support) informed and on task.

• Document and refine with additional detail the business and technical requirements for issue resolution.

• Deliver product demonstrations and solutions, both full product and specific features.

• Respond to RFIs, RFPs, and RFQs.

• Share product feedback and enhancements with the Product and Engineering Team.

• Contribute data to Alation knowledge programs and contribute to the Alation community.

• Active participant and contributor to all of Alation’s community offerings.

• Collaborate with team on learnings and best practices.

• Develop and refine the business skills of a Solutions Engineer, including mastery of quantifying business value, Alation use cases and beneficiaries, presentation skills, demo etiquette, POV and adoption workshop execution, and objection handling.

• Develop and refine the technical skills of a Solutions Engineer, including data architectures and ecosystem, SQL, metadata, Linux, and API’s.

• In time, lead, own, and execute pilots and workshops while conveying business value to prospects and customers.

• Able to travel throughout sales territory.

What you need:

Solutions Engineer I require excellent organization and communication skills to manage, update, and resolve customer issues.  They may also train end users on the product and monitor the ongoing progress following issue resolution to ensure success. 

• Fluent in Spanish.

• Ideal candidates must be self-motivated and with some exposure to related technologies (analytics, database, data integration, cloud platforms). 

• Persistent and tenacious in ensuring that high volumes of customer issues are being addressed efficiently and that appropriate communication on statuses and resolutions happens in a timely manner.

• Must be comfortable presenting to a business audience and be able to communicate professionally in written responses to emails, RFPs, and meetings. 

• Organized and analytical, able to eliminate obstacles or objections through creative and adaptive approaches. 

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. 

• 1-3 years of technical experience in data & technology is required. 

• Must be prepared for extensive travel to prospects, customers, and marketing events.

Compensation Pay Range:

$64,830.00 - $87,521.00

Salary Information

The base salary range is specific to the United States.  The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty and training.  If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published.

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
 

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
 

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