Solutions Engineer (EMEA)

About Notabene

Working across three continents in eight countries, Notabene is a remote-first and globally distributed team of 40 employees on a mission to make cryptocurrency a part of the everyday economy. As a regulation technology (reg-tech) company, crypto organizations and traditional financial institutions alike use our tools to reduce transaction risk and make crypto transfers safe. Notabene is recognized as a vital enabler of the crypto ecosystem and, to date, we’ve processed over half a trillion dollars worth of transactions!

In October 2024, we announced our $14.5M Series B, led by DRW. This fundraise signals our exciting trajectory of success as we continue to be the leading global platform and network for compliant crypto transactions. We're proud to have the support of Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. Notabene is growing fast—and we’re looking for people like you to play a pivotal role in shaping the future infrastructure of the crypto industry.

The Impact You'll Have

As a Solutions Engineer at Notabene, you'll play a key role in realizing our vision of seamlessly integrating cryptocurrency into the global financial ecosystem. You'll be the technical bridge between our customers and engineering team, helping businesses implement compliant crypto solutions while ensuring security.

What You'll Do

• Design and architect technical solutions that align with clients' objectives and regulatory requirements.
• Provide post-sales L2 technical support and handle complex customer escalations using tools like Datadog for log analysis and writing SQL queries to troubleshoot customer-reported issues.
• Collaborate across teams to translate customer requirements into product recommendations.
• Maintain and improve technical documentation in Postman and Readme.
• Develop proof of concepts and internal tools to facilitate customer integration.

Must-Have Qualifications

• 4+ years' experience in customer-facing technical roles in Enterprise B2B SaaS or RegTech in the EMEA region.
• Strong understanding of REST APIs and web technologies
• Natural-born troubleshooter with excellent problem-solving abilities
• Customer-first attitude with outstanding communication skills
• Excellent project management skills, capable of managing multiple priorities

Nice to Have

• Experience in FinTech or blockchain sector
• Prior experience with financial institutions and AML controls
• Basic coding and SQL skills
• Familiarity with privacy and security standards (SOC2, ISO27001, GDPR)
• Knowledge of blockchain technology and crypto ecosystems

Benefits

• Flexible Remote Work: Work from anywhere!
• $1000 WFH Stipend: Use within your first year of employment.
• MacBook Pro: Procured by you and your manager to find a model that meets your needs.
• Unlimited PTO: We trust you to take as much holiday as you need.
• Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.

Apply Today!

If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates, including those without blockchain experience. Whether you’re returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar.

Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.