Solutions Engineer Associate

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

As a member of Zayo’s Solution Architecture Organisation, the role of Technical Solutions Analyst is a dynamic opportunity for individuals looking to begin a technical career in the Telecoms Industry. By partnering with the Solution Architecture Organisation, each Technical Solutions Analyst will be encouraged to develop their technical skillset through org-wide mentorship and hands-on learning. Core responsibilities will be in assisting Sales in revenue targets by designing simple solutions so quotes can reach our customers within a 5-day internal service level agreement. Other core responsibilities include creating Google KMZ requests for new and existing services, general administration tasks and supporting senior members of staff with keyhole support. This role offers great career path progression for ambitious individuals who are looking for personal and professional growth.  

Responsibilities: 

• Sales Support 

  • Assist the Solution Architecture Org driving sales through operational support 

  • Utilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to support customer requests 

  • Assist in the preparation of proposal responses and cost-effective solution designs 

• Solution Design 

  • Design and document solutions that meet specific customer requirements following Zayo’s standard product offerings.

  • Assist Solution Engineers as they design solutions that support current and future customer business applications 

  • In addition to learning all required network engineering material, the Technical Solutions Analyst will be expected to stay up-to-date with general industry and technological developments.

• Planning and Logistics 

  • Manage your own time aligned to business priorities

  • Provide regular updates and communication to internal colleagues (sales, engineering, technical operations, commercial teams) 

• General 

  • Adhere to all company standards and overall business professionalism. 

  • Demonstrate regular, consistent, and punctual attendance. 

  • Perform other duties as assigned. 

• Qualifications 

  • Excellent verbal and written communication skills

  • Technical bias, someone who is interested in the finer detail

  • Consistent focus on results and goal achievement 

  • Proficiency in general Microsoft and Google applications

  • Strong teamwork skills 

  • Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment 

• Optional beneficial experience: 

  • Qualification in Telecommunications, Engineering, Economics, General Business, and or related field of study

  • Salesforce, Google Earth, ESRI, MyWorld/GE Smallworld 

  • Network design (emphasis on fiber, Layer 1, 2, and 3) 

  • MAN technologies and structures (including WDM, and Ethernet) 

  • Internet technologies, functionality, and services 

  • Networking protocols (emphasis on Layers 1, 2, and 3) 

  • Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN) 

  • High-level understanding of Fiber Optic network design and implementation

Rewards

• Competitive compensation including annual incentive plan 

• Hybrid working 

• Excellent benefits including health and disability insurance 

• Generous paid time off policy including 25 days paid holiday, one floating day and two volunteer days per annum

• 15 days of RTT (reduced working time) 

• Luncheon vouchers contribution

• Activities organised by the works council 

• Employee assistance programmes including mental health, wellbeing and medical support

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training