UX Researcher (Financial Services) - (Hybrid - Toronto)

UX Researcher

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced talent exceptional domain expertise who can work directly with our clients on mission-critical projects.

About the Role:

The Design team is responsible for the user experience of customer- and employee-facing touchpoints for banking, investing, and insurance, including but not limited to websites, smartphone, smartwatch and tablet apps. The Design Research team enables evidence-based strategy and design decisions through the execution of human factors research methods and skillful communication of the latest findings. The Design Researcher coordinates Research for a product area, platform, or journey to ensure the timely delivery of Research to support Design.

Responsibilities 

• Work with service design directors, strategists, designers, and business stakeholders to support research that informs Experience Design.
• Create research agendas/roadmaps to support Design teams to ensure timely research across multiple projects; conduct and/or oversee research conducted by other researchers or vendors
• Define research questions, create the research approach and participant recruitment plan, and select appropriate methods of data collection and analysis 
• Create participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols 
• Conduct design research including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.
• Utilize qualitative and quantitative approaches to make sense of the data collected 
• Translate findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.
• Provide coaching and mentorship to research teams in research methodologies, study design, communication, and other skills.
• Effectively communicate Research processes and study insights to Design partners and external stakeholders to ensure use and impact; educate stakeholder on Design Research processes

Show Us What You’ve Got 

• 5-10 years of UX Research experience in the banking and financial services industry is required
• Undergraduate degree is required (graduate degree preferred) in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field
• Financial Services industry experience required
• Deep knowledge of and experience with User-Centered Design and Human Factors research methods
• Experience working in Agile
• Strong communications skills: written, oral, and graphical, and demonstrated ability to translate research findings into insights to inform Design
• Experience carrying out Research in Agile
• Strong project management skills with ability to balance tasks spanning multiple studies, and working with multiple stakeholder groups

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Access to industry-focused talent globally
• Ability to leverage best-in-class innovative products and solutions for complex architecture and large-scale transformation
• Extended global geographic market reach
• Ability to capitalize on our client footprint and deep domain expertise within financial services and energy

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For more information about Capco, visit www.Capco.com.