Solutions Consultant

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Solutions Consultant

Compensation: $120,000 - $150,000 AUD Base + Target Variable, employee equity plan grant & world class benefits.

As a Solutions Consultant at mParticle by Rokt, you will work with both functional and technical customer stakeholders to ensure our customers are successful in onboarding their first-party and third-party customer data using mParticle’s SDKs, APIs, and integrations with cutting-edge platforms across the analytics, attribution, marketing automation, and social media domains.

Your work will be meaningful and have a strong impact on mParticle by Rokt and our client’s success post-sales. You will have a high degree of freedom in your work, with support from the entire team, and you’ll interact with some of the best minds in data technology and marketing.

About the Candidate

The Successful candidate will:

• Support our APAC based customers post sales 
• Serve as a trusted technical advisor to our customers by providing technical expertise on the mParticle platform and sharing technical best practices
• Project manage customers’ mParticle implementations to ensure timely go-lives
• Evangelize, educate and support customers on data driven use cases and their execution
• Collaborate across mParticle’s product, engineering, sales, and client services functions in orchestrating solutions to customers' use cases
• Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices
• Travel as needed to customers

Requirements

• 4 year undergraduate degree
• 3-5 years client-facing experience as a Solutions Consultant or in technical solutions implementation or technology consulting roles
• Experience collaborating with business and technology stakeholders
• Excellent written and verbal communication skills
• General knowledge of various digital marketing tools: analytics, attribution, ad serving, DMPs, push, social media
• General knowledge of data-driven marketing practices: audiences, retargeting, exclusions etc.
• Mobile marketing and technology experience is a huge plus particularly deploying and supporting RESTful APIs & mobile SDKs and performing and supporting customer data integrations

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to 1 week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.