Solutions Consultant

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Solutions Consultant

Target total compensation ranges from $190,000 - $230,000, including a fixed annual salary of $140,000 - $180,000 (with superannuation for AU roles), an employee equity plan grant, and world-class benefits. 

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

As a Professional Services - Solutions Consultant at mParticle by Rokt, you will work directly with our clients, often in collaboration with the Customer Success team, in owning technical projects, technical account health and relationships with our clients. You will play a critical role in ensuring our clients are successful in adopting, leveraging and growing with the mParticle by Rokt platform, and maximizing value from our services and solutions. 

Your work will be meaningful and have a strong impact on mParticle by Rokt and our clients’ success. You will have a high degree of freedom in your work, with support from the entire team. You will interact with some of the best minds in the data technology and marketing space and have the opportunity to partner with cutting edge platforms across the machine learning, analytics, attribution, marketing automation, and social media domains.

About the Candidate

The Successful candidate will:

• Serve as the customers' trusted technical advisors by providing technical expertise on the mParticle platform and sharing technical best practices to help customers achieve their business goals
• Serve as the customers’ Professional Services main point of contact 
• Own customers' evolving technical roadmap for the mParticle platform to ensure account's technical health and success
• Evangelize, educate and support customers on data driven use cases and their execution.
• Collaborate across mParticle by Rokt’s product, engineering, sales, and client services functions in orchestrating solutions to customers' use cases
• Contribute to Quarterly Business Reviews with key clients
• Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices.
• Travel approximately 25%.

Requirements

• 4-year undergraduate degree, or equivalent professional experience. 
• 3-5 years of client-facing experience as a Technical Account Manager or in technical solutions implementation or technology consulting roles.
• Familiarity with RESTful APIs
• Experience collaborating with business and technology stakeholders.
• Excellent written and verbal communication skills.
• Mobile marketing and technology experience is a plus particularly deploying and supporting mobile SDKs and performing and supporting customer data integrations.
• General knowledge of various digital marketing tools: analytics, attribution, ad serving, DMPs, push, and social media.
• General knowledge of data-driven marketing practices: audiences, analytics, retargeting, exclusions etc
• Nice to have experience in machine learning, cloud architecture/services, serverless functions, streaming data, SQL/Analytics
• Spanish speaking is a plus

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance! 
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.